Senior Director, Revenue Cycle - Patient Financial Services

About the role

This Senior Director position is in La Jolla and requires residence in San Diego County.

Responsibilities

• Strategic and operational leadership for revenue cycle functions across Scripps Health
• Drive enterprise-wide initiatives that enhance financial performance, improve the patient financial experience, and support organizational growth
• Develop and implement system-wide policies, procedures, and best practices that promote standardization, reduce variation, improve operational efficiency, and ensure regulatory compliance
• Collaborate across the health system to align revenue cycle strategies with organizational priorities
• Oversee revenue cycle operations, billing, and reimbursement activities for all five acute care hospitals and Scripps Physician Services
• Lead efforts to optimize centralized business office operations, streamline workflows, reduce denials, minimize billing errors, improve collections, and lower administrative costs while maintaining a high level of service for patients and providers
• Champion the adoption of point-of-service (POS) technologies, analytics, and performance measurement tools that improve upfront financial clearance, patient engagement, and revenue capture
• Promote enterprise technology initiatives by partnering closely with Information Services and operational leaders in the design, implementation, optimization, and ongoing support of core revenue cycle systems
• Leverage automation, analytics, artificial intelligence, and emerging technologies to improve operational performance, strengthen reporting capabilities, and enhance decision-making across the organization

Requirements

• Bachelor's of Science or Arts
• 5 years of healthcare admitting registration/finance/patient accounting plus 5 years of progressive level of multi-hospital system management responsibility including operations redesign and project management
• Masters in Business, Healthcare Administration, and Finance preferred
• HFMA Certified Patient Accounting Manager (CPAM), Certified Healthcare Financial Professional (CHFP), HFMA Fellow (FHFMA), or equivalent healthcare revenue cycle certification preferred
• Demonstrated success leading large-scale Patient Financial Services operations within a complex, multi-hospital integrated health system
• Proven track record driving measurable improvements in key revenue cycle performance including accounts receivable, cash collections, denial rates, underpayments, bad debt, and labor productivity
• Experience evaluating, implementing, and optimizing revenue cycle technologies, automation, AI, and Epic revenue cycle applications to drive efficiency and financial performance
• Experience managing outsourced and vendor-supported revenue cycle functions, including performance governance, service level management, and operational integration
• Strong knowledge of Medicare, Medi-Cal, and commercial payer reimbursement methodologies, regulations, and emerging industry trends
• Exceptional analytical, communication, and executive presentation skills with the ability to translate complex operational and financial data into actionable business strategy

Qualifications

• Experience leading or partnering with global business services, or hybrid workforce models preferred

Skills

• Strong knowledge of Medicare, Medi-Cal, and commercial payer reimbursement methodologies, regulations, and emerging industry trends
• Exceptional analytical, communication, and executive presentation skills with the ability to translate complex operational and financial data into actionable business strategy

Benefits

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.

Pay

Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state.

Schedule

Full Time

Application Instructions

Please apply online at scripps.org/careers.

Equal Opportunity Employer

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.