Senior Director - Revenue Cycle Global Training & Quality Assurance

Responsibilities

• Oversee the global Revenue Cycle learning programs and maintain role-based learning pathways
• Lead structured onboarding programs using adult learning methodologies and tech-enabled platforms
• Develop comprehensive leadership training programs for all levels within the Revenue Cycle
• Collaborate with leadership to ensure adoption of enterprise training programs tailored for HMS roles
• Utilize AI-powered learning technologies to create personalized training pathways
• Establish continuing education curricula that reflect regulatory and industry changes
• Monitor and report on training effectiveness and operational performance metrics

Qualifications

• Bachelor’s degree in business administration, healthcare management, or related field; Master’s degree preferred
• 10+ years in senior leadership roles with experience in revenue cycle learning and development, quality assurance, healthcare revenue cycle operations, or consulting
• Experience leveraging advanced AI, automation, and analytics platforms for enterprise-level training and QA operations
• Demonstrated success in scaling and optimizing teams in high-growth and complex environments
• Familiarity with shared services and managed services models, as well as managing global delivery teams

Benefits

• Health, dental, and vision coverage
• Wellness programs
• Annual incentive compensation program