Senior Director Retail Store

Job Summary

This job leads diverse and complex functions within retail sales, shaping strategies that drive financial performance and customer satisfaction. It directs the development of organizational objectives and operational execution, ensuring cohesive alignment with broader business goals.

Responsibilities

• Crafting strategic plans for sales, service, and financial targets to guide Customer Service Centers toward achieving corporate goals
• Overseeing operational routines including sales enhancement, cash management, customer experience, and security within retail environments
• Delivering strategic counsel to Divisional, Regional, and Market area teams, improving sales effectiveness and fostering team engagement
• Facilitating cross-functional collaboration with other leadership to drive company-wide initiatives and share best practices
• Steering the recruitment, training, and professional development of staff in sales techniques, product knowledge, and customer service excellence
• Synthesizing customer and financial data to produce insightful reports that measure performance against budgets and inform strategy adjustments
• Nurturing cross-functional partnerships to ensure responsiveness and adaptability in a retail setting, including flexible scheduling
• Championing adherence to corporate policies and industry regulations to safeguard company standards and mitigate risk
• Consistent exercise of independent judgment and discretion in matters of significance

Qualifications

• Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Skills

• Customer Experience (CX)
• Strategic Objectives
• Ideation
• Collaboration
• Customer Satisfaction
• Retail Sales
• Customer Service

Benefits

• Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.
• Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
• Additionally, Comcast provides best-in-class Benefits to eligible employees.
• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
• Please visit the compensation and benefits summary on our careers site for more details.

Education & Experience

• Possessing the stated degree is preferred, but Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
• Relevant Work Experience: 10 Years +