Senior Director, Regulatory Compliance

Key Responsibilities

• Design and operationalize scalable compliance frameworks, including policies, procedures, and controls aligned with federal, state, and local requirements
• Build escalation workflows so complaints requiring additional oversight are quickly identified and handled consistently
• Review training materials, scripts, and workflows to ensure regulatory compliance, and collaborate on enhancements where needed
• Aid in developing reporting and dashboards that translate customer service data into actionable insights for leadership

Enterprise Risk Management

• Lead risk identification, assessment, and mitigation processes across the business
• Maintain risk registers and control frameworks
• Establish escalation and reporting structures for key risks

Monitoring, Testing and Reporting

• Design risk-based monitoring and testing programs
• Define Key Performance Indicators (KPIs) and develop reporting dashboards for leadership
• Identify trends and areas for improvement across compliance and risk

Experience

• 8-12+ years of experience in compliance, legal, or regulatory roles within a consumer-facing industry (e.g., solar, renewable energy, fintech, financial services, or similar)
• Demonstrated experience building and implementing compliance programs from the ground up
• Strong working knowledge of applicable consumer protection and data-related regulatory frameworks (i.e. FCRA, UDAAP, TILA, GLBA, FDCPA)
• Experience developing risk-based controls, monitoring and testing frameworks that are practical and scalable
• Experience responding to or supporting regulatory inquiries, audits or examinations

Qualifications

• Bachelor's degree required
• JD or other relevant advanced degree a plus but not required

Skills & Attributes

• Excellent drafting and negotiation skills
• Strong analytical skills
• Demonstrated ability to integrate legal advice and practical business requirements
• Project Management / Programmatic Building

Physical Requirements

(Extended period working at a computer workstation)

Benefits

• HDHP and PPO Medical Plans, buy-up plans for both Dental and Vision, ancillaries such as Accident, Critical illness, Hospital indemnity, Short term and Long-Term Disability, Voluntary Life, and legal services along with multiple add-ons.
• Our 401(k) Package includes an Employer Match of 100% up to the first 4% and 50% on the next 2% with immediate vesting.