Senior Director - Quality and Safety - MaineHealth Behavioral Health

About the role

The Senior Director for Quality and Safety for MaineHealth Behavioral Health will coordinate and lead organization-wide efforts to improve clinical quality, patient safety, patient experience, regulatory compliance, and external quality reporting.

Responsibilities

• Coordinate and lead organization-wide efforts to ensure clinical care meets evidence-based guidelines and best practices.
• Improve systems of care delivery to eliminate preventable harm.
• Measure and improve patient experience.
• Ensure compliance with regulatory and accreditation standards.
• Support internal and external performance measurement and reporting.
• Appropriately handle patient complaints and grievances.
• Foster a culture of continuous performance improvement across the organization.

Requirements

• Education: Bachelor's degree from four-year college or university in a health-related field; Master's degree preferred.
• Licenses/Certifications: Certification as a Certified Professional in Healthcare Quality (CPHQ) strongly preferred.
• Experience: At least five years of experience related to clinical quality and patient safety. Familiarity with clinical quality measurement and reporting required. Familiarity with patient safety reporting software required. Familiarity with electronic health records and clinical decision support required.
• Knowledge/Skills: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical information in mathematical or diagram form and deal with several abstract and concrete variables. One to two years demonstrated leadership competence or equivalent combination of education and experience. Self-directed and self-motivated with a firm understanding of leadership role; proven track record of motivating others to improve clinical quality and patient safety. Effective communicator with the ability to create strong partnerships; able to serve as a role model through professional behavior and open, direct communication.

Qualifications

One to two years demonstrated leadership competence or equivalent combination of education and experience. Self-directed and self-motivated with a firm understanding of leadership role; proven track record of motivating others to improve clinical quality and patient safety. Effective communicator with the ability to create strong partnerships; able to serve as a role model through professional behavior and open, direct communication.

Skills

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical information in mathematical or diagram form and deal with several abstract and concrete variables. One to two years demonstrated leadership competence or equivalent combination of education and experience. Self-directed and self-motivated with a firm understanding of leadership role; proven track record of motivating others to improve clinical quality and patient safety. Effective communicator with the ability to create strong partnerships; able to serve as a role model through professional behavior and open, direct communication.

Benefits

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it. We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

Pay

N/A

Schedule

N/A