Senior Director, Public Sector Sales Operations

About the role

Zscaler is an AI-forward enterprise dedicated to accelerating digital transformation. We protect our customers from cyberattacks and data loss by securely connecting users, devices, and applications globally. We seek innovators who use AI to enhance their impact and thrive in an environment of trust and constructive debate.

Responsibilities

• Direct long-term operational strategies, resource allocation, territory design, and quota assignments to align with government procurement cycles and business goals
• Lead the sales operating cadence by driving pipeline reviews, managing forecasting, and delivering actionable KPIs to identify gaps and improve conversion rates
• Ensure all operational activities strictly adhere to government regulations (including FAR and cybersecurity mandates) while spearheading audit readiness to minimize risk
• Oversee end-to-end contract management to guarantee SLA fulfillment, scale operations for new business wins, and drive quality assurance to optimize client retention
• Mentor a high-performing operations team and foster collaboration across product, engineering, legal, and finance to execute large-scale organizational initiatives

Requirements

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• Bachelor’s degree in business administration, computer science, cyber security, or a related field
• 10+ years of progressive, operations management experience, with at least 5 years specifically leading public sector or government-facing operations
• In-depth understanding of public sector procurement processes and compliance standards. Demonstrated understanding for cyber security services, including but not limited to AI tools
• Proven operations experience supporting a public sector sales organization, managing and optimizing operational processes across cross-functional sales teams, with the ability to leverage knowledge of the USA Public Sector to extend operations and strategies to other countries around the world
• Strong background in finance, process optimization (e.g., Lean/Six Sigma), risk mitigation, and cross-group communication

Qualifications

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• Bachelor’s degree in business administration, computer science, cyber security, or a related field
• 10+ years of progressive, operations management experience, with at least 5 years specifically leading public sector or government-facing operations
• In-depth understanding of public sector procurement processes and compliance standards. Demonstrated understanding for cyber security services, including but not limited to AI tools
• Proven operations experience supporting a public sector sales organization, managing and optimizing operational processes across cross-functional sales teams, with the ability to leverage knowledge of the USA Public Sector to extend operations and strategies to other countries around the world
• Strong background in finance, process optimization (e.g., Lean/Six Sigma), risk mitigation, and cross-group communication

Skills

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• Bachelor’s degree in business administration, computer science, cyber security, or a related field
• 10+ years of progressive, operations management experience, with at least 5 years specifically leading public sector or government-facing operations
• In-depth understanding of public sector procurement processes and compliance standards. Demonstrated understanding for cyber security services, including but not limited to AI tools
• Proven operations experience supporting a public sector sales organization, managing and optimizing operational processes across cross-functional sales teams, with the ability to leverage knowledge of the USA Public Sector to extend operations and strategies to other countries around the world
• Strong background in finance, process optimization (e.g., Lean/Six Sigma), risk mitigation, and cross-group communication

Benefits

• Variety of health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retailer options
• In-office perks, and more!

Pay

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $232,000—$290,000 USD

Schedule

This opportunity is a Remote or Hybrid role, reporting to the SVP of GTM Operations in the WW GTM Operations department.