Senior Director, Provider Experience
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About The Role
The Senior Director of Provider Experience is a strategic role responsible for deeply understanding the provider experience and then developing and executing a roadmap of cross-functional initiatives. This high-performing leader is a curious and analytical doer, and will work in a fast-paced environment to influence key partners to deliver impactful outcomes.
Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area.
Responsibilities
- Develop deep framework and measures for understanding the experience of Oscar's providers and the impact experience has on Oscar's network.
- Be the voice of and advocate for the provider experience internally and externally.
- Define and shape the Oscar Provider Experience strategy.
- Collaborate with leaders across Oscar to identify and analyze strategic opportunities to define the roadmap driving Oscar's Provider Experience.
- Lead the execution of multiple simultaneous, high-visibility strategic projects, and partner with cross-functional leaders to operationalize recommendations.
- Foster relationships with SMEs and functional leaders across Oscar to understand problems impacting providers and drive alignment around the broader strategic vision.
- Effectively communicate goals and findings and drive organizational change management.
- Maintain deep healthcare market and provider experience industry knowledge, keeping a pulse on vendor innovation, regulatory changes, and competitor models.
- Leverage data to drive insights, root cause analysis and ROI assessments.
- Recruit, lead and develop a strong team dedicated to delivering high impact outcomes.
- Compliance with all applicable laws and regulations
- Other duties as assigned
Requirements
- A bachelor's degree or commensurate 4 years of experience
- 15+ years experience, with 10+ of those years in healthcare consulting or a strategic role in the healthcare industry
- 7+ years experience collaborating and influencing at the executive level
- 5+ years experience defining and deploying strategies for organizations at the company level
Bonus Points
- Master's degree from top-tier program in business, health administration, or related field
Pay
The base pay for this role is: $196,732 - $258,211 per year.
Benefits
- Employee benefits including medical, dental, and vision benefits
- 11 paid holidays
- Paid sick time
- Paid parental leave
- 401(k) plan participation
- Life and disability insurance
- Paid wellness time and reimbursements
- Participation in Oscar's unlimited vacation program
- Company equity grants
- Annual performance bonuses