Senior Director, Provider Experience

Oscar is the first health insurance company built around a full-stack technology platform and a relentless focus on serving our members. We started in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About The Role

The Senior Director of Provider Experience is a strategic role responsible for deeply understanding the provider experience and then developing and executing a roadmap of cross-functional initiatives. This high-performing leader is a curious and analytical doer, and will work in a fast-paced environment to influence key partners to deliver impactful outcomes.

Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Responsibilities

• Develop deep framework and measures for understanding the experience of Oscar's providers and the impact experience has on Oscar's network.
• Be the voice of and advocate for the provider experience internally and externally.
• Define and shape the Oscar Provider Experience strategy.
• Collaborate with leaders across Oscar to identify and analyze strategic opportunities to define the roadmap driving Oscar's Provider Experience.
• Lead the execution of multiple simultaneous, high-visibility strategic projects, and partner with cross-functional leaders to operationalize recommendations.
• Foster relationships with SMEs and functional leaders across Oscar to understand problems impacting providers and drive alignment around the broader strategic vision.
• Effectively communicate goals and findings and drive organizational change management.
• Maintain deep healthcare market and provider experience industry knowledge, keeping a pulse on vendor innovation, regulatory changes, and competitor models.
• Leverage data to drive insights, root cause analysis and ROI assessments.
• Recruit, lead and develop a strong team dedicated to delivering high impact outcomes.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Requirements

• A bachelor's degree or commensurate 4 years of experience.
• 15+ years experience, with 10+ of those years in healthcare consulting or a strategic role in the healthcare industry.
• 7+ years experience collaborating and influencing at the executive level.
• 5+ years experience defining and deploying strategies for organizations at the company level.

• Bonus Points: Master's degree from top-tier program in business, health administration, or related field.

Pay

The base pay for this role is: $196,732 - $258,211 per year.

Benefits

• Employee benefits including medical, dental, and vision.
• 11 paid holidays, paid sick time, and paid parental leave.
• 401(k) plan participation.
• Life and disability insurance.
• Paid wellness time and reimbursements.
• Participation in Oscar's unlimited vacation program.
• Company equity grants and annual performance bonuses.

Schedule

Hybrid work schedule with 3 days of in-office work per week (Thursdays required).