Senior Director, Professional Learning

About the Opportunity

The hiring organization is seeking a Senior Director, Professional Learning to establish and lead its professional learning practice as an end-to-end national function. Operating remotely within the United States on a full-time basis, this leadership role is responsible for establishing the overall strategy, instructional content, delivery models, measurement frameworks, and commercial structures for the practice. Positioned alongside Customer Success as a peer discipline within the service organization, this role has executive visibility and the mandate to guide how educators nationwide experience the organization's learning solutions.

Responsibilities

• Own a multi-year roadmap for professional learning and establish the operating models, systems, and frameworks needed to scale nationally.
• Direct the design of professional learning content grounded in adult learning science and the practical working conditions of educators.
• Recruit, lead, and develop a national team of Professional Learning Specialists and Managers, along with a certified trainer network, maintaining high quality across all delivery channels.
• Define functional success and impact metrics, partnering with Customer Success Operations to build dashboards and leverage data to drive operational decisions.
• Partner with Sales to shape the commercial strategy—including pricing, packaging, and bundling—to influence how professional learning is marketed and valued.
• Serve as the strategic voice of professional learning across Customer Success, Product, Research, Sales, and Enablement teams.
• Deliver executive briefings and communications that effectively articulate the strategic and business value of professional learning.

Required Qualifications

• 10+ years of experience building and leading professional learning or customer education programs in education, educational technology, or a related field.
• 4+ years of experience leading teams.
• Subject matter expertise in adult learning theory and instructional design.
• Proven experience building or substantially scaling a function, including operating models, staffing plans, and quality standards.
• Strong data fluency, including experience defining success metrics, building reporting dashboards, and adjusting strategy based on analytical insights.
• Experience shaping, or readiness to shape, the commercial side of a services organization, including packaging, pricing, and business case development.
• Exceptional communication skills with a track record of building cross-functional alignment across executive and educator audiences without relying on authority.
• Deep familiarity with the K–12 or higher education landscape.
• Bachelor’s degree.

Preferred Qualifications

• Advanced degree in Education, Instructional Design, Organizational Development, or a related field.

Pay

Salary: $160,000—$175,000 USD per year. Individual compensation decisions are based on market research, role responsibilities, relevant experience, and specific candidate qualifications.

Benefits

• health coverage (medical, dental, and vision insurance options)
• a 401(k) retirement plan with employer matching
• paid time off
• wellness resources