Senior Director, Product Management - Global Network Operations

About the role

The Senior Director, Product Management - Global Network Operations is responsible for driving the strategy, development, and growth of Global Network Operations digital products and platforms. By aligning teams around common customer journeys, operational workflows, and technology capabilities, this role streamlines product strategy and execution while improving speed, efficiency, and value delivery.

Responsibilities

• Own the end-to-end product lifecycle (vision, roadmap, definition, delivery, adoption, and optimization) for core NetOps platforms.
• Simplify operational complexity and improve customer experience while enabling high performing resilient network services globally.
• Lead a cross-functional product portfolio spanning automation & orchestration, observability/telemetry, incident & reliability management (SRE), capacity & performance, self-service/API platforms, and security/compliance integration.
• Define multiyear product vision and portfolio roadmap for Global Network Operations; align investments to business outcomes and GMPO priorities.
• Prioritize using clear KPIs/OKRs (e.g., MTTR, change success rate, automation coverage, SLO attainment, cost to serve, adoption).
• Lead discovery and experimentation: Validate problem/opportunity, define MVPs, run iterative tests, and scale proven solutions.
• Ensure execution excellence: Partner with Engineering, Operations, and Architecture to deliver high-quality releases with well-defined SLAs/SLOs, release criteria, and runbooks.
• Drive adoption and change management across regions and stakeholder groups; measure and improve time to value and customer satisfaction.
• Establish modern product practices and governance (data driven decision-making, lifecycle management, product analytics, A/B tests, and continuous feedback loops).
• Stakeholder leadership: Influence and align executive partners across Engineering, Security, Finance, and Customer/Field organizations. Run outcome-based portfolio planning.

Qualifications

• 15+ years in product management or adjacent leadership roles.
• Success operating in a highly matrixed, global environment with strong executive communication and influencing skills.
• Advanced degree in a relevant field (e.g., Computer Science, Electrical Engineering) preferred.
• Network Automation & Orchestration: Expertise in provisioning, change management, configuration compliance, and policy-driven automation workflows.
• Observability & Telemetry: Skilled in designing unified visibility frameworks, defining SLIs/SLOs, and applying health modeling and analytics for proactive detection.
• Reliability & Incident Management: Deep understanding of incident response processes, post-incident learning, error budgets, and continuous resilience improvement.
• Capacity, Performance & Cost Efficiency: Proficiency in forecasting, modeling, and scaling strategies that balance performance, reliability, and efficiency.
• Developer & Operator Experience: Self-service portals, APIs/SDKs, documentation, and friction-free adoption.
• Security & Compliance: Effective at embedding guardrails, vulnerability and risk management, and audit-ready controls across products.

Skills and Attributes

• Success operating in a highly matrixed, global environment with strong executive communication and influencing skills.
• Advanced degree in a relevant field (e.g., Computer Science, Electrical Engineering) preferred.
• Network Automation & Orchestration: Expertise in provisioning, change management, configuration compliance, and policy-driven automation workflows.
• Observability & Telemetry: Skilled in designing unified visibility frameworks, defining SLIs/SLOs, and applying health modeling and analytics for proactive detection.
• Reliability & Incident Management: Deep understanding of incident response processes, post-incident learning, error budgets, and continuous resilience improvement.
• Capacity, Performance & Cost Efficiency: Proficiency in forecasting, modeling, and scaling strategies that balance performance, reliability, and efficiency.
• Developer & Operator Experience: Self-service portals, APIs/SDKs, documentation, and friction-free adoption.
• Security & Compliance: Effective at embedding guardrails, vulnerability and risk management, and audit-ready controls across products.

Benefits

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here.