Senior Director, Product Management

About the role

The Experience Slack is seeking a Senior Director of Product Management to lead the product vision for integrating Slack and Salesforce. This role will focus on making Slack the conversational interface for CRM, owning the product roadmap, and working closely with both Slack and Salesforce teams.

Responsibilities

• Define and drive the product vision to make Slack the conversational interface for CRM
• Own the product roadmap across SlackCRM, SlackFirst, Slackbot CRM, and more, balancing near-term delivery with long-term strategy
• Navigate complex cross-org dependencies across both Slack and Salesforce
• Work closely with Salesforce Clouds to reimagine cloud-specific SlackFirst experiences that are AI-first in Slack
• Lead operational excellence through Slack WBR, quarterly reviews, and metric-driven prioritization
• Partner closely with engineering, design, and other cross-functional teams to align strategy with execution
• Represent Slackforce product priorities in Slack PDE planning and Salesforce roadmap alignment
• Bring Slack's product-led-growth muscle to CRM to generate new Salesforce logos
• Champion and execute the Pricing and Packaging strategy for CRM in Slack
• Partner closely with marketing, enablement, and sales to ensure SlackFirst solutions are successfully brought to market and adopted by customers

Product Areas of Responsibility

• Slackbot CRM: Own the roadmap for CRM in Slackbot including natural language CRM queries, write-back actions, native line of business skills, rich agentic UI, and Agentforce orchestration
• SlackCRM: Own the 0-1, AI-powered growth engine for sales, service, and marketing natively built in Slack for SMBs. Drive new logos for Salesforce through frictionless onboarding, PLG-driven acquisition, and rapid iteration to achieve product market fit.
• SlackFirst Primitives & Cloud Experiences: Shape the product strategy to reimagine CRM AI-first in Slack. This includes prioritizing CRM product surfaces, delivering new, AI-first experiences from JTBD, and expanding SlackFirst primitives including native approvals, Salesforce Channels, Seamless Salesforce App, Salesforce List Views, notifications, action items, and more.
• Seamlessly Integrated Platform: Own the roadmap for seamless identity, infrastructure, and data integration — including OrgJWT migration, permissions and metadata sync, and auto-auth reliability
• Mobile: Drive the mobile-first strategy for the new interface for Salesforce

Qualifications

• 10+ years in product management, ideally spanning both platform and end-user product at a B2B SaaS company
• Proven track record shipping at scale across complex, multi-stakeholder environments with cross-org dependencies
• A related technical degree required
• Leadership Profile: Operates with clarity and speed, deeply customer-obsessed, builder mentality, low ego, high ownership, excellent cross-boundary collaborator, strong communicator, understands CRM, enterprise workflow, or productivity software, proven experience directly managing and developing senior product managers, including directly managing managers, across a large, matrixed organization, demonstrated ability to lead cross-functional teams and influence across org boundaries without direct authority, experience building AI-powered product experiences, particularly conversational or agent-driven workflows

Skills

• Strong understanding of CRM, enterprise workflow, or productivity software
• Experience leading PLG-driven product strategy, including acquisition funnels, trial design, and conversion optimization with strong data instincts
• Experience navigating multi-platform product development (e.g., mobile, web, embedded surfaces)

Benefits

At Salesforce, we offer a comprehensive benefits package including:

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

For more details, visit Salesforce Benefits.

Pay

The typical base salary range for this position is $218,400 - $365,200 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $263,200 - $401,400 annually.

Schedule

Full-time position.