Senior Director, Product Management

About the role

This Senior Director, Product Management role is a hybrid people manager position responsible for setting strategy, driving execution, and delivering measurable business outcomes across a portfolio of foundational platform products at Commerce. Reporting to the SVP of Product, AI & Feedonomics, this role owns the full lifecycle of the products in their portfolio, working cross-functionally to ensure these foundational services are leveraged effectively by internal teams to take key products to market.

Responsibilities

• Portfolio & Remit: Own a portfolio of foundational platform products — APIs, documentation, and infrastructure — that are leveraged by internal teams to take key products to market. This includes oversight of the Data & Analytics platform and APIs that power the analytics product offerings across the BigCommerce B2C, BigCommerce B2B, Feedonomics, and Makeswift platforms.
• Enterprise Search Platform: Ownership of the Enterprise Search Platform that powers Semantic, Conversational, and Faceted Search for both products and content within a merchant's catalog and storefront.
• Unified Auth, Entitlement & Billing Services: Ownership of the Commerce company-level Unified Auth and Entitlement Service that enables clear entitlement for product and usage levels, plan details, and features based on paid allocation / plan level, along with the Subscription and Usage-Based Billing platform.

Requirements

Proven ability to set and execute multi-domain product strategy, operating with autonomy across a portfolio of technically complex and commercially significant product areas.

Strong technical fluency across platform architecture, APIs, data pipelines, search/semantic systems, and auth/entitlement/billing systems; able to engage credibly with engineering leadership on architectural decisions and tradeoffs.

Demonstrated ability to build quantified business cases and influence investment decisions at the senior and executive leadership level.

Strong cross-functional leadership skills; able to align global Product, Engineering, Design, and Go-to-Market (GTM) stakeholders across time zones and organizational boundaries.

Exceptional executive communication skills — written and verbal — with the ability to translate complex technical and strategic concepts for senior audiences with precision and clarity.

Deep analytical capability; comfortable owning KPI frameworks and using performance data to drive portfolio-level prioritization and tradeoff decisions.

Experience establishing governance structures, operating models, and planning cadences for large, multi-team product programs.

Experience building or owning foundational/platform products (APIs, infrastructure, developer tooling) consumed by both internal teams and external customers and partners.

Demonstrated ability to develop product management talent through mentoring, coaching, and knowledge sharing across teams.

Experience driving AI-native workflows and modern product operating practices at a team or organizational level.

Proficiency with AI tools in a professional context, including Claude and ChatGPT.

Experience operating effectively across global teams and time zones, including engagement with regional commercial and product stakeholder.

Experience in e-commerce, SaaS, or platform technology is strongly preferred.

Experience working within a multi-brand or multi-product company structure is a plus.

Qualifications

12+ years of product management experience, including at least 5 years operating at a senior individual contributor or people management level across complex, multi-domain product portfolios.

Demonstrated track record of delivering platform-level or enterprise product strategies that drive significant, quantified business outcomes including revenue growth, retention, and platform adoption.

Experience owning end-to-end portfolio accountability including P&L, strategy, full-lifecycle execution, cross-team governance, and executive stakeholder management.

Prolonged periods of sitting at a desk and working on a computer. This role requires travel up to 30%, including representation at Leadership Summits, monthly onsite planning at Commerce HQ in Austin, and in-person travel to meet with customers and partners, as a Product Leadership team member and ambassador of the Commerce team.