Senior Director, Process Management- Workforce Operations & Enablement (Hybrid)

About the role

You will lead an organization of process managers, directors, and analysts to deliver workforce services governing the International Card Agent Servicing workforce, improve network efficiency and health, and drive results across Capital One.

Responsibilities

• Leading moderate to large size teams to drive complex workforce processes
• Designing, developing, and managing process initiatives to improve business outcomes, and invest in core & data infrastructure
• Working closely with Operations leaders to monitor and take action on network health
• Prioritizing cross-functional collaboration with Product, Tech, Operations and Business analysis teams to provide strategic and tactical thought partnership in joint initiatives
• Building relationships and collaborating with key stakeholders to ensure delivery of commitments
• Serving as subject matter expert on a workforce process improvement initiatives

Requirements

Basic Qualifications:

• Bachelor’s Degree or military experience
• At least 7 years of experience in Process Management
• At least 7 years of experience in People Management
• At least 4 years of experience in strategic planning
• At least 2 years of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• Master’s Degree
• BPM, PMP, Lean, Agile, or Six Sigma certification
• Workforce management experience, ideally in supply planning and network management
• 8+ years of experience in Process Management
• 8+ years of experience in People Management

Qualifications

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Pay

Salaries for this role vary by location, ranging from $208,800 - $238,300 for Sr. Director, Process Mgt in Chicago, IL to $286,000 for Sr. Director, Process Mgt in New York, NY. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

Schedule

The role is hybrid, requiring 3 days per week in the office and the remaining 2 days working remotely.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.