Senior Director Process Excellence - Global Business Services

About the role

The Senior Director of Process Excellence will lead the Process Excellence organization within Cabot’s Global Business Services (GBS) function. This role is responsible for developing and executing Cabot’s end-to-end process strategy, driving GBS service efficiency across processes like Record to Report (R2R), Order to Cash (O2C), Source to Pay (S2C), and Plan to Deliver (P2D).

Responsibilities

• Define and own the GBS Process Excellence strategy, roadmap, and operating model.
• Align with enterprise strategy and service management framework, leveraging leading digital technologies like AI.
• Establish global process design standards, policies, and governance.
• Assess organization structure and evolve team format as needed.
• Drive process excellence team to deliver efficiencies within their processes.
• Manage portfolio of change initiatives to balance resources and maximize benefits, prioritizing high-impact projects tied to business outcomes.
• Implement Lean Six Sigma methodologies.
• Own the global process taxonomy, maturity model, benchmarking, and continuous improvement pipeline.
• Partner with Digital to deploy process mining, task mining, and workflow orchestration at scale.
• Identify high-impact use cases for AI, generative AI, and intelligent automation to enhance productivity, experience, and data-driven insights.
• Collaborate with digital and legal teams to ensure responsible AI governance, model training, and value realization.
• Define and manage GBS performance metrics, dashboards, and regular reviews with business stakeholders.
• Drive root cause analysis and corrective actions when issues arise, focusing on quality, timeliness, and customer experience.
• Partner with Internal Audit, Finance, Legal, HR, and other functions to embed controls, data integrity, and policy adherence into process design and daily operations.
• Ensure processes are adjusted to accomplish regulatory changes.
• Lead the team to build a high-performing team, attract, develop, and retain top talent, and scale capability through training and certification programs.
• Act as a strategic partner to global and regional leaders, translating business needs into process solutions.
• Lead change management and communications for process and digital transformation initiatives, securing executive sponsorship and adoption.

Requirements

15+ years of experience in GBS/shared services, process excellence, operational excellence, or large-scale transformation roles in a global company. Bachelor’s degree required, MBA or equivalent preferred. Certification: Lean Six Sigma Black Belt (master black belt preferred). Agile/SAFe, Prosci/Change Management certification a plus. Strong digital process skillset: process mining (e.g., Celonis/Power BI + Process Mining), automation (RPA/IPA), workflow/orchestration. Proven track record leading large, cross-regional programs (Americas, EMEA, APAC) and governing portfolios of continuous improvement, automation, and transformation. Experience with ERP platforms (SAP/Oracle/Workday/MS Dynamics) and service management tools (e.g., ServiceNow). Demonstrated excellence in people-leadership and executive stakeholder management including influencing without authority and board-level communication. Risk & Compliance - Controls embedded by design; audit-ready operations. People Leadership & Mentoring - Builds capability and succession pipelines.

Qualifications

Strategic Thinking & Framework Ownership – Designs scalable models and governance. Process Excellence Mastery – Lean Six Sigma, E2E optimization, statistical rigor. Digital Fluency – ERP integration, automation, process/task mining, analytics. Financial Acumen – Business cases, ROI, P&L impact, benefit tracking and realization. Change Leadership – Orchestrates adoption and behavioral change at scale. Stakeholder & Executive Communication – Clear, persuasive, partnership-oriented and outcome-driven. Risk & Compliance – Controls embedded by design; audit-ready operations. People Leadership & Mentoring – Builds capability and succession pipelines.

Skills

Strategic Thinking & Framework Ownership – Designs scalable models and governance. Process Excellence Mastery – Lean Six Sigma, E2E optimization, statistical rigor. Digital Fluency – ERP integration, automation, process/task mining, analytics. Financial Acumen – Business cases, ROI, P&L impact, benefit tracking and realization. Change Leadership – Orchestrates adoption and behavioral change at scale. Stakeholder & Executive Communication – Clear, persuasive, partnership-oriented and outcome-driven. Risk & Compliance – Controls embedded by design; audit-ready operations. People Leadership & Mentoring – Builds capability and succession pipelines.

Benefits

Flexible work arrangements, including options to work from Boston, Billerica, Schaffhausen, or Riga. Health benefits, annual bonus based on company performance, local benefits, and opportunities for professional growth and development. Dynamic, flexible, hard-working, team environment. Commitment to providing feedback in a direct and open fashion. Support for personal and professional growth and development.

Pay

Actual compensation offered to the successful candidate will depend on the candidate's skills, qualifications, experience, and location. For transparency, the pay ranges for this role are: Boston, MA: $228,700 to $331,600 Riga, Latvia: €93,300 to €135,300

Schedule

Full-time position.

Company Information

Cabot Corporation is an equal opportunity employer committed to fostering an inclusive culture that embraces diversity and empowers employees to achieve exceptional results. We are dedicated to supporting and maintaining a safe and environmentally focused working environment.