Global Services Initiatives and Process Excellence Director

Job Summary

The Global Services Initiatives and Process Excellence Director is responsible for driving high impact Procure to Pay (PTP) and Credit to Cash (CTC) initiatives while expanding the Global Services function into a mature best in class organization. This role drives standardized service delivery, performance management, and continuous improvement across global finance operations, with a strong focus on SLAs, metrics, customer engagement, and value realization. The role partners closely with finance delivery teams, IT, and business leaders to deliver scalable, efficient, and customer centric services.

Job Duties

• Leads end-to-end execution of PTP and CTC process transformation initiatives, including process standardization, system enablement, and operating model design

• Oversees and develops the Global Process Leads in the PTP and CTC areas

• Oversees initiatives across various accounts payable, vendor management, cash management, receivables, billing, collections, dispute management, and cash application

• PARTNERS WITH IT AND FINANCE TEAMS ON ERP, WORKFLOW, AND AUTOMATION PROJECTS, FOCUSING ON DELIVERING BEST IN CLASS PROCESSES

• Ensures controls, compliance, and audit requirements are embedded into all PTP and CTC processes

• DEFINES KNOWLEDGE MANAGEMENT STRATEGY TO ENSURE EACH PROCESS IN OTC AND PTP HAVE FULLY DOCUMENTED SOPs

• ESTABLISHES AND SCALES AN OPERATIONAL EXCELLENCE FRAMEWORK FOR GLOBAL SERVICES

• OWNS PERFORMANCE MANAGEMENT ACROSS GLOBAL SERVICES, ENSURING TRANSPARENCY, ACCOUNTABILITY, AND CONTINUOUS IMPROVEMENT

• DRIVES ROOT CAUSE ANALYSIS AND CORRECTIVE ACTIONS FOR SLA MISSES, QUALITY ISSUES, AND CUSTOMER PAIN POINTS

• EMBEDS LEAN, SIX SIGMA, OR SIMILAR METHODOLOGIES TO IMPROVE CYCLE TIME, QUALITY, AND COST

• DEFINES AND INSTITUTIONALIZES OPERATIONAL METRICS ACROSS PTP AND CTC

• DEVELOPS EXECUTIVE‑LEVEL DASHBOARDS AND OPERATIONAL REVIEWS TO COMMUNICATE PERFORMANCE, TRENDS, AND IMPROVEMENT OPPORTUNITIES

• BUILDS STRONG RELATIONSHIPS WITH INTERNAL CUSTOMERS, BALANCING SERVICE QUALITY WITH COST AND STANDARDIZATION OBJECTIVES

• IDENTIFIES, PRIORITIZES, AND DELIVERS CONTINUOUS IMPROVEMENT INITIATIVES ACROSS PTP AND OTC PROCESSES

• ESTABLISHES A DEMAND PIPELINE OF IMPROVEMENT IDEAS AND MANAGES EXECUTION THROUGH DISCIPLINED PROJECT GOVERNANCE

Supervisory Responsibilities

• MONITORS AND PROVIDES PERFORMANCE FEEDBACK OF ALL PERSONNEL REPORTING TO THIS POSITION THROUGHOUT THE PERFORMANCE YEAR

• ENSURES ALL DIRECT REPORTS ARE EFFECTIVELY TRAINED ON SYSTEMS AND PROCESSES RELATED TO THE FINANCE DEPARTMENT

• PREPARES AND CONDUCTS ANNUAL PERFORMANCE REVIEWS FOR ALL DIRECT REPORTS

• AIDES DIRECT REPORTS WITH PRIORITIZATION OF WORKLOAD, COMMUNICATIONS, ETC., AND DELEGATES WORK ASSIGNMENTS TO DIRECT REPORTS AS APPROPRIATE

Education

• Bachelor’s degree required; focus in Finance, Accounting, Business, Operations, preferred

• Experience: Ten (10) or more years of experience in finance operations, shared services, or transformation roles required

• Leadership experience delivering PTP and CTC projects at scale, required

• Experience designing and managing SLAs, KPIs, and service frameworks required

• Licenses/Certifications: Six Sigma Green Belt, preferred

• Software Proficiency: With Microsoft Office Suite, specifically Word and Excel, required; Oracle Financials or similar software experience, preferred