Senior Director, Payments

Responsibilities

• Own the full payments lifecycle: deposits, withdrawals, reversals, refunds, and reconciliation
• Act as the business owner for payments performance and customer experience, partnering closely with Product, Engineering, Risk, Finance, and Operations to drive outcomes
• Drive a customer-first payments journey, ensuring speed, reliability, and ease of use across all touchpoints
• Own the strategic management of PSPs, processors, gateways, banks, and payment partners across the payment's ecosystem
• Hold partners accountable to performance SLAs, uptime, authorization rates, speed, reliability, and issue resolution
• Identify, evaluate, negotiate with, and onboard new providers to expand capabilities, improve economics, and increase resiliency
• Lead Payment Operations, identifying and resolving friction points across the end-to-end user journey
• Ensure fast, reliable deposits and withdrawals, minimizing failures, delays, and customer friction
• Drive operational improvements in exceptions, retries, reversals, and escalations
• Optimize payment transaction costs across all methods (cards, ACH, wallets, APMs)
• Own vendor pricing negotiations and economic modeling to drive margin improvement
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Establish a data-driven operating cadence to monitor and continuously improve performance
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
• Own and report on all core payment KPIs,