Senior Director - Patient Financial Services

About the role

The Senior Director, Patient Financial Experience – Managed Services provides enterprise-level leadership for Patient Financial operations for a managed services client. This role is accountable for access strategy, operational performance, financial clearance outcomes, patient billing, patient experience, regulatory compliance. The Senior Director leads Directors and Managers and serves as the primary executive partner to client leaders, ensuring standardized, high-performing Patient Financial operations that integrate seamlessly with downstream and upstream Revenue Cycle functions.

Responsibilities

• Provide strategic and operational leadership for Patient Access functions including registration, eligibility, authorization, financial clearance, pre-service estimates, point-of-service collections.
• Provide strategic and operational leadership for Guarantor Billing operations including billing, customer service and financial counseling.
• Guide and direct subordinate Directors and Managers, establishing clear accountability, performance expectations, and operating cadence.
• Develop and implement enterprise Patient Access policies, procedures, and control frameworks to ensure consistency, compliance.
• Develop and implement Patient Billing policies, procedures to ensure accurate and compliant patient billing.
• Own Patient Access performance metrics, including access throughput, eligibility accuracy, authorization timeliness, financial clearance rates, POS collections readiness, and patient experience indicators.
• Analyze operational and revenue cycle data to identify access-related risks, leakage drivers, and improvement opportunities; lead corrective action plans.
• Partner with downstream Revenue Cycle leaders to ensure strong front-end integrity and end-to-end financial outcomes.
• Own patient billing collection performance metrics, vendor relationships and compliance with federal and state billing regulations.
• Serve as the senior managed services leader for Patient Access and Patient Billing with client executives and operational stakeholders.
• Ensure contractual commitments, SLAs, and performance expectations are met or exceeded.
• Represent Patient Access and Guarantor Billing in governance forums, executive reviews, and cross-functional planning discussions.

Requirements

• Minimum 10 years of Patient Access experience in a multi-site or enterprise access environment.
• Minimum 5 years’ experience at a Director level or higher.
• Proven executive-level leadership experience in Patient Access, Revenue Cycle, or Managed Services operations.
• Demonstrated success leading multi-site or enterprise access operations with Director- and Manager-level leaders.
• Strong analytical capability with expertise in performance metrics, risk identification, and operational scaling.
• Deep understanding of healthcare access, financial clearance, patient billing and regulatory environments.
• Executive presence with the ability to influence and partner with senior client and internal stakeholders.

Qualifications

• Minimum 10 years of Patient Access experience in a multi-site or enterprise access environment.
• Minimum 5 years’ experience at a Director level or higher.
• Proven executive-level leadership experience in Patient Access, Revenue Cycle, or Managed Services operations.
• Demonstrated success leading multi-site or enterprise access operations with Director-Manager-level leaders.
• Strong analytical capability with expertise in performance metrics, risk identification, and operational scaling.
• Deep understanding of healthcare access, financial clearance, patient billing and regulatory environments.
• Executive presence with the ability to influence and partner with senior client and internal stakeholders.

Skills

• Strategic and operational leadership in Patient Access and Guarantor Billing.
• Performance metrics analysis and risk identification.
• Compliance with federal, state, local, and payer regulations.
• Collaboration with downstream Revenue Cycle leaders.
• Client and stakeholder partnership.
• Talent development and organizational effectiveness.

Benefits

• Competitive salary range of $160,000 - $224,000.
• Participation in Huron’s annual incentive compensation program.
• Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs.

Pay

The estimated salary range for this job is $160,000 - $224,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes and required travel.

Schedule

This position is full-time. No schedule details provided.