Senior Director, Partner Account Management (North America)

Remote – US based candidates only, no visa sponsorship available.

About the role

This role will advance people and talent initiatives that strengthen organizational effectiveness, leadership capability, and employee experience. You will partner with sales leadership, HR centers of excellence, and cross-functional stakeholders to align talent priorities with commercial execution. The position offers the opportunity to influence culture, talent strategy, and scalable people operations within a technology-driven environment.

Responsibilities

• Drive revenue growth across major partners with a customer-first approach
• Ensure high customer satisfaction and reduce churn
• Lead, coach, and develop a team of 3-6 Major Partner Account Managers
• Set high standards for account management and execution
• Build and maintain relationships with partner executives and C-suite
• Lead the annual planning process with measurable growth objectives
• Drive forecast accuracy and manage business visibility

Requirements

• Bachelor's degree in Business, Management, or related field required; MBA preferred
• 10+ years of people leadership experience in partner/account management roles
• Experience with complex B2B solutions, preferably ERP
• Expertise in managing and growing strategic partner relationships
• Comfortable with planning, forecasting, and driving accountability
• Ability to work effectively at the executive level both internally and externally
• Direct sales experience is a plus

Benefits

• Healthcare benefits (medical, dental, and vision) for employees and dependents
• Employer-paid Short-Term/Long-Term Disability and Basic life coverage
• 401(k) plan with company match
• Flexible time off, sick and safe leave
• Opportunity for annual bonus and stock based on performance
• Potential sales incentives based on revenue or utilization

Pay

$200,000 – $220,000 annually