Senior Director, Operations Group Manager

About the role

The Senior Director, Wealth Operations serves as the senior operations counterpart to the Head of Client Service and is responsible for leading the core operating model across Wealth Management. This role provides strategic and execution leadership across brokerage, advisory, trust and fiduciary, planning, and private banking operations, with accountability for building a scalable, regionalized middle- and back-office support structure. This leader will oversee the operational framework supporting the full client lifecycle, including account opening, asset and money movement, maintenance servicing, reconciliation, billing, and related core operational processes. The role requires deep expertise in wealth management operations, strong regulatory and risk discipline, and the ability to lead across complex multi-platform and multi-custodian environments. In addition to operational leadership, the Senior Director will be responsible for advancing the evolution of the operating model through technology enablement, platform integration, and transformation strategy. This individual will operationalize the current model while shaping and executing a longer-term roadmap to simplify processes, improve scalability, enhance control effectiveness, and create a more seamless operating environment across systems, products, and support teams.

Responsibilities

Operational Leadership

• Serve as the senior operations leader and strategic counterpart to the Head of Client Service across the Wealth Management business.
• Lead core operations across brokerage, advisory, trust and fiduciary, planning, and private banking support models.
• Design, implement, and lead a regionalized middle- and back-office operating structure to support business growth, service consistency, and risk discipline.
• Oversee end-to-end operational processes across account opening, maintenance servicing, asset and money movement, reconciliation, billing, and related core activities.
• Ensure operational processes are scalable, controlled, efficient, and aligned to business priorities and client expectations.

Operating Model Design and Execution

• Operationalize the existing Wealth Management operating model and translate it into clear execution frameworks, support structures, roles, routines, and accountability.
• Drive consistency in service delivery, workflow design, escalation practices, and operational governance across teams and regions.
• Partner with business leaders to align operating support with advisor needs, client experience expectations, and business priorities.
• Establish performance management routines, service metrics, operating standards, and reporting to monitor execution quality and identify improvement opportunities.

Transformation and Platform Integration

• Define and execute the operations transformation strategy across a complex, multi-platform and multi-custodian environment.
• Lead efforts to simplify and integrate operating processes through technology enablement, workflow redesign, and systems alignment.
• Partner with technology, product, operations, and business stakeholders to develop an integration strategy that brings together fragmented platforms, processes, and support models.
• Identify automation, standardization, and process optimization opportunities to improve efficiency, reduce risk, and enhance scalability.
• Support modernization of the operating environment to create a more unified and seamless experience for internal teams and clients.

Risk, Controls, and Regulatory Leadership

• Maintain a strong control environment across operational activities, ensuring adherence to applicable policies, procedures, and regulatory requirements.
• Lead with a strong understanding of governance, supervision, escalation, and operational risk management in a regulated wealth management environment.
• Ensure operational practices align with FINRA, brokerage, advisory, fiduciary, and banking-related requirements, as applicable.
• Partner with compliance, legal, risk, and audit stakeholders on oversight, issue remediation, and control enhancement initiatives.