Senior Director, Operations & Facilities

Responsibilities

• Provide day-to-day oversight and support to maintenance and engineering teams; actively assist with tasks and projects as needed.
• Supervise and support the housekeeping team, participating in daily operations when required.
• Oversee daily management of building operations, including preventative maintenance scheduling and tracking procedures, repairs of all infrastructure elements, including HVAC, electrical, plumbing, carpentry, small motor and vehicle repair, elevators, fire/life safety systems and campus-wide heating and cooling systems.
• Manage the facilities work order system, ensuring complete digital record-keeping and accessible status updates; prioritize work requests for Facilities, HVAC, Security, and Housekeeping teams.
• Act as the main point of contact for emergency maintenance issues and campus-wide operational problems. Direct maintenance staff and third party contractors to resolve issues in a timely and efficient manner, with attention to budget compliance.
• Oversee facilities and operations team vehicles including ensuring regular maintenance, repairs, inspections, and registrations.
• Create requests for proposals and bid leveling for maintenance contractors and projects.
• Serve as primary contact for resolving building violations and ensuring compliance.
• Develop, implement, and oversee a comprehensive preventive maintenance program.
• Oversee activities of outside contractors and service providers engaged in operational, capital improvement, and maintenance support functions.
• Represent Snug Harbor in City-managed capital projects; lead planning initiatives and serve as project manager for state and privately funded capital projects.
• Prepare contracts, bid packages, and RFPs for services, supplies, and equipment.
• Manage design and construction budgets and contracts; monitor field conditions directly or through staff to ensure compliance with industry standards.
• Propose projects for future grant proposals to improve site safety, accessibility, and visitor experience; support Development staff in drafting scopes of work and capital funding procedures.
• Support CEO and CFOO with risk assessment and loss prevention; participate in insurance-related site inspections and implement recommendations.
• Maintain complete compliance records for local, state, and federal regulations (fire safety, electrical, elevators, cooling towers, and building systems).
• Manage special projects and initiatives, including Health & Safety Committee and Emergency Preparedness workgroup.
• Maintain safety programs (hazard assessments, PPE, lockout/tagout, ergonomics).
• Manage risk register, root-cause analyses, and corrective actions.
• Develop and drill Emergency Operations Plans.
• Oversee 24/7 security operations teams, patrol assignments, access control systems, and incident response.
• Maintain and upgrade security technologies (CCTV, radios, access systems).
• Implement emergency protocols, drills, and ICS/NIMS procedures.
• Coordinate with law enforcement and public agencies.
• Promote visitor- and tenant-focused service standards and feedback loops.
• Communicate campus conditions, disruptions, and emergency updates.
• Present operational and risk updates to leadership and board committees.
• Recruit, train, appraise, and develop staff and volunteers; maintain a climate that attracts and retains top talent.
• Ensure effective management within Facilities Services teams, including succession planning.
• Conduct staff evaluations, training, and mentoring programs.
• Communicate current events and projects to Facilities and Operations staff.
• Empower staff and volunteers by transmitting organizational values, clarifying roles, providing resources, and fostering collaboration and learning.
• Model behavior, coach for success, and facilitate conflict resolution.
• Provide Development Department with impact data related to facilities improvements; collaborate on grants and funder reports; assist in securing donations and funding for programs.

Requirements

• Bachelor’s degree or equivalent education or certificate(s) or combination of education and demonstrated experience in Facilities Management, MEP, HVAC, Engineering, Construction Management, Architecture or related field.
• Ability to read construction drawings, plans and specifications.
• Knowledge of building systems: mechanical, electrical, plumbing, HVAC, fire safety and control systems.
• Experience in establishing budgets and proposals, preparing schedules and monitoring adherence to terms.
• Proficiency with Microsoft Word, Excel and PowerPoint.
• Experience in managing staff with diverse skills.
• The ideal candidate will possess strong management and coordination skills especially in these areas:
• Ability to develop, mentor and drive staff to achieve at the highest levels.
• Ability to gain cooperation and influence colleagues across the organization.
• Ability to communicate clearly and concisely, both orally and in writing and for different audiences.
• Ability to work under pressure and balance field and office duties.
• Ability to interact and manage unionized staff in accordance with collective bargaining agreement.
• Experience managing unionized staff is a plus.
• Experience (and a passion for!) historic preservation, parks and public space operations and maintenance preferred.
• Applicable OSHA Certifications preferred.