Senior Director of Products and Solutions (Hybrid)

Key Responsibilities

• Direct oversight and accountability for the design and implementation of the Learning Center’s product strategy, and other Learning Center population health related programs and products.
• Define and maintain statewide products and solutions roadmap for the PHMI Innovaccer platform and other solutions aligned with the Learning Center’s equity, quality, and transformation goals.
• Ensure all Learning Center product development and direction enables scalable practice transformation, value-based care delivery, and data-driven population health operations.
• Supervise and strategically grow the product and implementation teams to effectively deliver on current organizational goals; continue to build the Learning Center’s portfolio of technology and data enablement work.
• Oversee the product lifecycle and guide major platform enhancements ensuring unified execution across practices and partners.
• Lead statewide governance for product decision-making, standards, and performance expectations for shared instances of the PHMI platform.
• Monitor platform performance, user adoption, and alignment with program outcomes, making recommendations for continuous improvement.
• Lead the Learning Center’s work to define and implement successful solutions across various programs, products, and evaluation activities.
• Direct the ongoing assessment, design, and implementation of products and solutions that will support the organization's current needs and scale to support growth and new bodies of work.
• Experience evaluating, selecting, and operationalizing healthcare technology solutions and vendor partnerships in complex healthcare environments.
• Experience leading large-scale implementation, adoption, and change management efforts across diverse healthcare organizations or practice environments.
• Serve as the senior point of alignment between the Learning Center, practice sites, payers, KP, and vendor(s) regarding product needs and statewide consistency.
• Ensure the product experience supports real-world clinical and operational workflows across diverse practice environments.
• Establish mechanisms for structured input, feedback, and user research to inform ongoing product evolution.
• Strong understanding of population health operations, care management workflows, quality improvement programs, and value-based care transformation initiatives.
• Work closely with Learning Center operational, programmatic and finance teams to ensure product strategies are aligned and supporting broader organizational and programmatic goals.
• Collaborate with key funders, stakeholders and the Department of Health Care Services to ensure the product strategy is integrated with broader statewide priorities.
• Partner with the CHIO to ensure platform capabilities reinforce clinical workflows, data use needs, and quality improvement strategies.
• Coordinate with vendors such as Innovaccer or other platforms on release planning, risk management, and alignment with statewide implementation objectives.

Team and Culture Building

• Foster a collaborative and inclusive environment that supports professional growth and development.
• Promote a culture of continuous improvement and innovation within the Learning Center.