Senior Director of Operations

About the role

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.

Responsibilities

• Develop and execute the Service Operations strategy aligned with company, business, and customer priorities.
• Establish the operating model, processes, governance, and performance expectations required to deliver consistent and scalable service execution.
• Translate business forecasts, installed-base growth, product roadmaps, and customer requirements into service capacity and operational plans.
• Anticipate operational risks and emerging service requirements and establish plans to ensure organizational readiness.
• Drive alignment and accountability across service organizations, regions, and cross-functional partners.
• Define, monitor, and continuously improve key service performance indicators.
• Ensure accurate, timely, and actionable reporting of service performance and use operational data to identify trends, risks, and improvement opportunities.
• Establish service operating standards and "service hygiene" metrics and partner with field