Senior Director of Operations

Key Responsibilities

• Provide direct oversight and leadership of pharmacy operations teams and departmental managers
• Lead daily operational execution across specialty pharmacy workflows, ensuring efficiency, accuracy, accountability, and service excellence
• Manage employee performance, coaching, development, and operational expectations across assigned teams
• Foster a professional, respectful, collaborative, and solutions-oriented workplace culture
• Collaborate cross-functionally with logistics, purchasing, marketing, sales, client services, revenue cycle, technology, and executive leadership teams
• Work closely with Provider Relations, Payor Relations, and Pharma Relations leadership to support strategic initiatives, operational alignment, and partner experience
• Cook up operational strategy and execution with internal and external stakeholders, including providers, payors, manufacturers, and key business partners
• Maintain monitoring and improving operational processes, workflow optimization, productivity, staffing efficiency, and service standards
• Ensure compliance with company policies, accreditation standards, payer requirements, and all applicable state and federal regulations
• Identify operational challenges proactively and implement process improvement initiatives that support scalability and growth
• Analyze operational metrics, reporting, staffing models, and performance indicators to support informed decision-making and organizational strategy
• Serve as a visible, engaged, and accountable leader within the organization

Qualifications

• Minimum 5+ years of recent direct pharmacy operations management experience required
• Specialty pharmacy leadership experience strongly preferred
• Proven experience with direct employee oversight, team leadership, and operational accountability
• Licensed Pharmacist preferred; Certified Pharmacy Technician candidates with strong operational leadership experience will also be considered
• Current Tennessee licensure or ability to obtain licensure preferred, if applicable
• Strong understanding of specialty pharmacy operations, workflow management, compliance standards, and healthcare operations leadership
• Experience collaborating across multiple operational departments and executive leadership teams
• Exceptional organizational skills and attention to detail
• Demonstrated ability to manage multiple priorities in a fast-paced, high-growth environment
• Strong interpersonal, written, and verbal communication skills
• Professional, respectful, and strategic leadership style with strong relationship management capabilities
• Ability to lead with accountability while fostering positive team engagement and operational excellence

About

FountainRx Specialty Pharmacy is a nationally licensed specialty pharmacy focused on delivering a high-touch, patient-centered experience through operational excellence, innovation, and strong provider partnerships. Our team is passionate about improving access to care while creating a culture built on accountability, collaboration, service, and strategic growth.