Senior Director of Operations

About the role

Derse is a complete face-to-face marketing agency and exhibit builder. We bring a smarter approach to building client sales while managing their trade show, marketing environments and event programs. Our teams are made up of smart and forward-thinking people who bring experiential marketing solutions to life!

Responsibilities

• Provide strategic leadership to Divisional Operations Directors (DOD) through implementing best practices across all goals and operations.
• Act as temporary backfill for vacancies in the DOD, MPM (Manager, Project Management), or other roles as needed across divisions.
• Lead regular meetings, coaching, training, and operational support to provide leadership for our divisional leadership (DOD, MPM, etc).
• Implement approved operational standards and training initiatives across divisions within allocated schedules.
• Partner with other divisional leadership to monitor financial performance, conduct operational reviews, and recommend improvements.
• Complete all scheduled audits, operational reviews, and facility optimization initiatives. Ensure corrective action plans are implemented.
• Lead facility planning and real estate initiatives by understanding capacity, occupancy, facility layouts, etc for organizational growth.
• Collaborate on corporate capacity planning to balance workloads, and ensure readiness for future business goals and demands.
• Develop and maintain Corporate led operational standards, while ensuring compliance and regulatory requirements.
• Maintain strategic vendor relationships, negotiate operational agreements, and support contract admin to strengthen performance.
• Provide executive level operational support for large client transitions, complex projects, and overall business initiatives for success. Act as a primary leadership in the field as required to support execution of business or project delivery and demands.
• Demonstrate hands-on leadership by assuming responsibility for high risk projects, capacity constraints, etc. for optimal performance.
• Daily and annual management of direct reports consisting of Corporate Support Managers.
• Travel throughout the year to monitor, fill-in, or assist with divisional leadership and direct reports.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or similar required.
• 10+ years of managing / overseeing production & sales-oriented operations in a custom build / trade show environment required.
• Extensive understanding and experience of field service within the trade show industry required.
• Financial acumen and strong presentation of financial reporting experience.
• Prior experience in strategic leadership of direct reports.
• Proficiency in MS Suite including; Excel, PowerPoint, Word, and related.
• ERP and Project Management software knowledge preferred.
• Ability to travel and support business climate. Travel is considered extensive and may be for extended periods of time.