Senior Director of Operations
About the Role
Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.
This is an executive-level opportunity for a Senior Director of Operations to oversee and scale enterprise-level freight brokerage operations across multiple accounts and teams. You will own national freight operations, directly impacting service performance, gross profit, and operational efficiency. The role involves building, restructuring, and optimizing multi-site and remote operations teams with a focus on growth, not maintenance.
You will partner directly with C-level leadership to influence growth strategy, operational structure, hiring plans, and long-term scalability.
Responsibilities
- Full oversight of brokerage operations performance, including service metrics, carrier strategy, and capacity management.
- Develop and execute team structure, hiring strategy, and leadership development initiatives.
- Drive margin improvement and operational efficiency across high-volume accounts.
- Lead spot market and contract freight execution strategy.
- Remove operational bottlenecks that limit scalability.
- Collaborate cross-functionally with Sales and Executive Leadership.
Requirements
- 8 years in direct freight brokerage operations (non-asset based required).
- Proven leadership over multi-team brokerage environments.
- Experience managing volume-driven, fast-paced freight networks.
- Strong financial acumen — deep understanding of GP, margin optimization, and cost controls.
- Spot bid & RFQ oversight experience at scale.
- Track record of building and leading high-performance operational teams.
- Ability to drive accountability without micromanagement.
- Executive-level communication and decision-making skills.
Asset-based or carrier-only experience will not be considered. This is a pure brokerage leadership role.
Benefits
- Executive-Level Compensation: Strong base salary + performance-based incentives aligned to margin, productivity, and service metrics. Realistic path to $400K+ annually for high performers.
- Strategic Influence: A voice at the table; your recommendations will drive decisions.
- Autonomy: Freedom to build the operational structure you believe in, backed by leadership support.
- Growth Platform: Clear runway toward VP-level leadership for those who execute.
Reporting Location: Fort Wayne, IN