Senior Director of Operations

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

About the role

This detail-oriented, thorough, and organized individual will play a key role in departmental planning and oversee the team’s progress. The role requires innovation to enhance productivity while ensuring compliance with rules and regulations. Candidates should have a strong working knowledge of performance and operations management to optimize productivity and employee performance. An ideal candidate will thrive in a fast-paced, growing organization undergoing significant change and manage multiple priorities and projects that move quickly.

Responsibilities

• Liaise with President to make decisions for operational activities and set strategic goals
• Take lead on all projects for the company and follow up on progress
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Supervise staff from different departments and provide constructive feedback
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability with President
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors (leads, carriers, etc.)

Requirements

• Minimum BS/BA in Business Administration or related field or equivalent work experience; Master’s degree preferred
• Significant work experience as a department director or similar position
• Strong working knowledge of performance and operations management
• Familiarity with industry regulations and quality standards

Skills

• Solid computer skills, including Microsoft Office and relational databases and software
• Exceptional communication and public speaking skills
• Outstanding leadership and organizational skills
• Competent collaborator and skilled cross-functional communicator

Benefits

• Comprehensive benefits package including PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance