Senior Director of Janitorial Operations

What You Will Be Doing

As the Senior Director of Janitorial Operations, you will lead the profitability and operational performance of a multi-site commercial cleaning business with a primary focus on driving revenue growth and expanding existing client partnerships. This role combines strategic sales leadership with operational oversight, ensuring exceptional service delivery, client satisfaction, and consistent execution across commercial, healthcare, industrial, and educational facilities.

Success in this position requires a hands-on leader who can develop high-performing teams, strengthen client relationships, identify growth opportunities within existing accounts, and align operational excellence with long-term business objectives and revenue goals.

Approximately 60% of this role focuses on sales and revenue generation, while 40% is dedicated to operational leadership, service excellence, and client satisfaction.

Key Duties And Responsibilities

• Drive new business growth and develop strategic sales initiatives to achieve $1M+ in new revenue within the first two years.
• Serve as a trusted partner to clients by maintaining consistent communication, driving service excellence, and ensuring high levels of customer satisfaction and retention.
• Manage the sales pipeline, proposals, contracts, and business development activities using platforms such as Pipedrive and Ironclad.
• Oversee operational performance, service quality, staffing, and KPIs across commercial office, healthcare, industrial, and educational accounts.
• Oversee operations across 90+ client sites and accounts, ensuring consistent, high-quality janitorial services.
• Serve as the executive escalation point for significant client concerns and service-related issues.
• Develop and maintain strong relationships with key customers ensuring high levels of satisfaction and retention.
• Expand existing business through additional services and enhancement projects.
• Ensure adherence to company safety policies and industry regulations.
• Maintain high service standards through continuous improvement and operational excellence programs.
• Analyze sales and operational metrics to support strategic decision-making and continuous improvement.
• Collaborate on budgeting, forecasting, pricing strategies, and long-term business planning initiatives.

Requirements And Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, Sales, or a related field preferred or related field (or equivalent experience).
• 7+ years of progressive leadership experience in business development, facilities management, janitorial services, or a related service industry.
• 5+ years in Operations Management.
• A valid driver’s license and a personal vehicle.
• Proven track record of driving revenue growth, account expansion, and client retention.
• Experience overseeing multi-site operations within commercial industries.
• Demonstrated success developing managers and building high-performing teams.
• Proven ability to identify, develop, and capitalize on growth opportunities within existing client portfolios to increase revenue and profitability.
• Excellent communication, negotiation, and relationship-building skills.
• Experience using CRM and CLM platforms to streamline processes.
• Authorized to Work in the US – We Use Everify.