Senior Director of Impartial Hearings

About the role

The Deputy Chief Administrative Officer (DCAO) seeks a highly experienced, strategic, and operationally focused Senior Director of Impartial Hearings to lead the Authority’s administrative hearing function for the Office of the Impartial Hearings (OIH).

Responsibilities

• Oversee the day-to-day operations of the Office of Impartial Hearings, including hearing scheduling, case management, calendaring, workflow management, staffing, and operational performance.
• Supervise Hearing Officers and hearing administrative/operations staff, including assignment distribution, performance management, training, coaching, and professional development.
• Ensure hearings and written determinations are conducted and issued in accordance with federal regulations, consent decrees, NYCHA policies and procedures, and applicable laws governing administrative proceedings.
• Establish operational standards, performance metrics, and quality control measures to improve consistency, efficiency, timeliness, service delivery, and procedural integrity across hearing functions.
• Monitor caseloads, backlog trends, hearing timelines, and disposition rates and implement strategies to improve operational effectiveness.
• Lead the business process reengineering of the hearing lifecycle, streamlining workflows and documenting change initiatives.
• Develop, update, and maintain hearing officer standard operating procedures, operational protocols, templates, and training materials to ensure compliance and consistency.
• Lead operational modernization and process improvement initiatives focused on enhancing hearing administration, reporting, and optimizing customer experience.
• Establish data standards and maintenance practices to ensure the long-term usability, reliability, and sustainability of records and reporting databases.
• Review legally complex matters and elevate issues requiring executive or legal review as appropriate.
• Manage the operational utilization and delivery of critical interpretation and translation vendor services within hearing workflows to ensure compliance with federal, state, and city language access mandates.

Requirements

• Admission to the New York State Bar; and four years of recent full-time responsible, relevant, satisfactory legal experience subsequent to admission to any bar, eighteen months of which must have been in the supervision of other attorneys, in an administrative, managerial or executive capacity, or performing highly complex and significant legal work.
• Must remain Members of the New York State Bar in good standing for the duration of this employment.

Preferred Skills

• Experience within public housing, municipal government, public benefits administration, or federally regulated environments.
• Familiarity with HUD regulations, NYCHA operations, and consent decree environments.
• Experience overseeing hearing officers, tribunals, or administrative adjudication units.
• Experience leading operational transformation, process improvement, or modernization initiatives.
• Strong leadership presence with the ability to manage sensitive and high-profile matters with sound judgment and professionalism.