Senior Director of Business Development – Contra Costa/Alameda Region

We have been a trusted community resource since 1980. Our reputation has been built on consistency, responsiveness, and quality. As a non-profit, community-led agency, we are able to focus on providing quality care to patients and families when they need it most, rather than being driven by profit or financial demand. This full-time position offers competitive pay, generous benefits and a supportive work environment. Position Summary The Senior Director of Business Development will own the execution and performance that drives census. The Senior Director is responsible for strategic facility and provider growth, monitoring, and management. This role drives census growth, expands referral networks, and strengthens market presence through team leadership, field presence, new partnerships, and data-informed strategies. Office Location: Pleasanton, CA Location: Field-based expectations to Alameda and Contra Costa Counties Hope Hospice follows all CDPH vaccine requirements for healthcare personnel. Essential Duties & Responsibilities include the following. Other duties may be assigned. Strategic Growth & Market Expansion Lead team through comprehensive business development strategies to achieve census and revenue targetsIdentify new market and geographic expansion opportunitiesAnalyze market trends and referral patterns to inform standard work for the teamShadow team in the field to mentor and coach on best sales and marketing practicesCollaborate with leadership on strategic planning Referral Development & Relationship Management Build and maintain strong relationships with hospitals, physicians, SNFs, ALFs, and community partners through field-based meetings and in-servicesOversee referral pipeline management and ensure consistent growth in admissionsRepresent the organization at industry events, community outreach, and networking opportunitiesEnsure high levels of customer satisfaction among referral sources Leadership & Team Management Lead, mentor, and develop the provider and community relations teamDrive team accountability through set performance expectations and monitoring KPIsProvide coaching on relationship building, and sales strategies and techniquesFoster a culture of collaboration, integrity, and mission-driven performance Operational Collaboration Partner with clinical, admissions, and operations teams to ensure seamless intake and service deliveryAlign business development efforts with organizational capacity and quality standardsEnsure compliance with hospice regulations, ethical marketing practices, and organizational policies Data & Performance Management Track and report key performance metrics including census growth, referral conversion rates, and market share\Utilize CRM systems and analytics tools to optimize outreach and engagement strategiesPrepare regular reports and presentations for executive leadership Qualifications Education & Experience Bachelor’s degree required; Master’s degree (MBA, MHA, or related field) preferred5+ years of progressive experience in healthcare business development, preferably in hospice, home health, or post-acute care2+ years in a management role Skills & Competencies Strong understanding of hospice philosophy, regulations, and reimbursement modelsProven success in driving census growth and building referral networksExcellent leadership, communication, and negotiation skillsStrategic thinker with strong analytical and problem-solving abilitiesAbility to thrive in a fast-paced, mission-driven environment Key Performance Indicators (KPIs) Census growth and average daily census (ADC)Referral volume and conversion ratesTeam performance and retention Why Join Us Opportunity to lead growth for a mission-driven hospice organizationCollaborative executive leadership teamCompetitive compensation and benefitsMeaningful work supporting patients and families Pay Range $160K - $180K annually, with bonus potential Hope Hospice is proud to serve our community as an equal employment opportunity employer. Everyone is valued and welcome at Hope Hospice. Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.