Senior Director of Adult’s Services

About the role

The Senior Director - Adult Services serves on the Executive Leadership Team and reports to the Senior Vice President/Chief Operating Officer (SVP/COO). The Senior Director oversees Crystal Springs' Adult Services Division, including program development, quality assurance, staff management, and strategic growth initiatives.

Responsibilities

• Develop strategy, provide vision, and leadership to all Adult Services programs and align operations with the organization's strategic goals.
• Participate as a member of the Executive Leadership Team and serve as a liaison between the Adult Services Division and the Executive Leadership Team.
• Provide direct supervision and performance management to key Adult Services staff through structured oversight, performance evaluations, and coaching while fostering high-performing teams.
• Develop, prepare, and manage budgets for programs and services, ensuring responsible financial management and oversight of payroll processes, monitor census and spending, and recommend budget amendments.
• Identify opportunities and lead strategic development initiatives for program growth, including new services and partnerships, and write proposals/grants for funding and expansion.
• Develop, monitor, and refine continuous quality improvement initiatives, including internal audits, corrective actions, performance metrics, and conduct regular case reviews to assess treatment progress and ensure compliance with regulations and organizational standards.
• Oversee incident reporting, internal investigations, and ensure appropriate corrective actions are taken.
• Respond to emergencies, participate in on-call coverage, and support crisis intervention strategies as needed.
• Collaborate with and lead interdisciplinary teams to implement effective treatment plans using evidence-based practices and coordinate with Nursing, Behavioral Services, Finance, and other departments to ensure cohesive service delivery.
• Create, maintain, and implement effective policies that guide operations and ensure consistency and compliance.
• Oversee the implementation of residential and day habilitation policies and procedures to ensure compliance with relevant standards including but not limited to DDS, CMS, CARF, etc.
• Support the Adult Services Teams in managing staff effectively, including recruitment, training, retention and performance evaluations while ensuring compliance with HR policies.
• Represent Adult Services at external stakeholder meetings, advocacy efforts, licensing visits, and regional planning sessions.
• Engage in professional development by attending relevant trade association meetings and other industry-related events.
• Function as an ambassador and liaison for Crystal Springs.
• Contribute to organization success by accepting new assignments, helping team members, learning new skills, and striving to improve team results.

Requirements

• Master's degree or higher preferred in human services, health care, education, psychology, social work, or related field.
• Ten years or more of leadership experience serving adults with developmental disabilities with progressive leadership responsibilities.
• CPR, First Aid, & MAP certifications must be obtained within 3 months of hire and maintained during employment.
• Proficiency in organizational leadership, communications, and the ability to develop and execute strategic goals and objectives, pivoting as both internal and external stakeholder needs change or develop.
• Excellence in organizational management with the ability to coach mid-level staff to manage and develop high-performance teams and develop and implement company strategies.
• Proficiency in budget preparation, financial management, and cost control strategies.
• Demonstrated ability to lead, promote best practices, effectively manage crises, and maintain executive presence.
• Knowledge of applicable state and federal laws, regulations and policies as they relate to the administrative and financial management of non-profit organizations.
• Strong knowledge of licensing regulations including but not limited to MA DDS, CARF, and CMS regulations.
• Knowledge of the municipal and state purchasing service system (including RFR's, audit preparation, UFR's, billing, and contracting).

Benefits

Crystal Springs offers a comprehensive benefits package. Benefits eligibility after 90 day waiting period (for employees scheduled 30+ hours per week):

• Medical Plans (HMO) with 50% of the deductible company paid
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts - save on medical expenses and dependent care
• (403b) Retirement Savings Plan - Save for your future!
• 100% Employer paid Basic Life Insurance
• 100% Employer paid AD&D and LTD - Voluntary Life and AD&D is also available
• EAP - Employee Assistance Program
• Generous Paid Time Off and Sick Time
• 11 company paid holidays
• Paid training
• Wisely Direct Deposit (receive your paycheck up to two days earlier)