Senior Director, North America Operations
About the role
Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity. The Senior Director of North America Operations provides strategic leadership for all specimen management and specimen processing personnel and processes, including North America facility operations, logistics, lab services, and data management. This role serves as a key executive on the SRS leadership team, responsible for developing and executing the operational strategy that delivers both revenue growth and margin improvement.
Responsibilities
- Customer Quality & Service Excellence Ensure all service failures are identified, investigated, and resolved appropriately. Enforce adherence to Nonconformance (NC) and CAPA processes to enable fast resolution of service or quality issues and removal of recurrences. Implement and monitor processes that