Senior Director Merchandising, Omni Channel Office Supplies & Pack and Shipping

Key Responsibilities

• Own and articulate a clear, compelling Omni merchandising vision grounded in deep customer insight, shopping behavior, and category and market trends across B2C and Small Business segments.
• Translate customer needs into market-leading merchandising strategies across assortment, pricing, promotion, presentation, and associate engagement.
• Drive relevance in a mature and evolving category by identifying adjacent growth opportunities, innovation, and service-led differentiation (e.g., Pack & Ship solutions).
• Develop and lead seasonal and annual business plans that deliver against sales, margin, inventory turns, and total cost-to-serve targets.
• Proactively identify risks and opportunities; rapidly adapt strategies in response to performance trends, competitive dynamics, and supply chain constraints.
• Develop and approve forecasts, assortment plans, lifecycle management, and liquidation strategies in partnership with Planning and Inventory teams.
• Ensure disciplined execution that consistently delivers revenue, adjusted margin, cash flow, and inventory productivity.
• Own assortment architecture and vendor strategy across owned brands and national brands.
• Lead expert-level negotiations to improve total delivered cost, rebates, allowances, funding, and long-term partnership value.
• Drive supplier accountability while fostering innovation, supply chain optimization, and shared growth initiatives.
• Champion product and program innovation that enhances customer experience and profitability.
• Develop and execute an inspiring and frictionless Omni channel shopping experience to drive conversion, average order value, and customer satisfaction.
• Ensure assortments, content, and programs are optimized for store, online, and omni-fulfillment models.
• Partner with Digital and Marketing teams to leverage site merchandising, search, conversion, and traffic insights to improve performance.
• Build category strategies that seamlessly integrate physical and digital shopping journeys.
• Serve as a senior thought partner across Marketing, Promotions, Stores, Supply Chain, Digital, Inventory Management, and Finance.
• Communicate category strategies and performance with clarity and confidence to executive leadership.
• Identify process gaps, champion best practices, and lead change to improve speed, quality, and scalability of merchandising execution.
• Lead, coach, and develop a team of Product Specialists and Category Merchants at all levels.
• Build bench strength through mentoring, performance management, and succession planning.
• Foster a culture of accountability, curiosity, collaboration, and continuous improvement.

Qualifications

• Bachelor’s degree in Business or similar field required
• 12+ years of progressive merchandising leadership experience, including buying, category management, planning, and inventory management.
• Proven success owning complex categories with significant P&L responsibility.
• Demonstrated experience leading and developing high-performing merchandising teams.
• Strong financial acumen; expert in forecasting, margin management, and inventory productivity.
• Advanced negotiation skills with senior-level vendor partners.
• Omni-channel merchandising experience (store + digital).
• Experience in Office Supplies, Services, Hardlines, or Adjacent Consumable Categories (preferred).
• Deep understanding of site merchandising, digital KPIs, and omni-fulfillment models (preferred).
• Track record of leading transformation, modernization, or turnaround initiatives (preferred).
• Executive presence with the ability to influence at the highest levels (preferred).
• Expert knowledge of industry trends, completion, assortment planning, planograms, customer buying patterns, inventory management, logistics and marketing techniques (preferred).