Senior Director, Managed Cloud Services (Cloud & Infrastructure)
Position Summary
Samsung SDS America is seeking a transformative leader to define the future of our cloud ecosystem. The Senior Director of Managed Cloud Services will architect the strategic roadmap for our multi-cloud landscape (AWS, Azure, GCP, and Samsung Cloud Platform), bridging the gap between technical operations and aggressive business growth.
Responsibilities
Define and drive a multi-year, future-proof strategy for managed cloud services that anticipates market shifts, capitalizes on innovation, and directly addresses complex client challenges.
Lead the organizational design and evolution of a multi-disciplinary team. Foster a culture of extreme ownership, agility, and continuous innovation that attracts the industry's best talent.
Cultivate high-value, strategic alliances with Hyperscalers (AWS, Azure, GCP), ISVs, and key partners to co-create market-leading value propositions and accelerate go-to-market velocity.
Partner with C-level leadership and Global HQ to translate corporate vision into actionable service offerings, ensuring alignment between regional execution and global strategy.
Oversee the end-to-end delivery lifecycle across a hybrid landscape (Samsung Cloud Platform, Data Center, and Public Cloud). Guarantee operational resilience, scalability, and security for mission-critical workloads.
Champion the shift toward next-generation operating models. Drive the adoption of SRE, DevOps, and intelligent automation to reduce toil, increase speed-to-market, and optimize unit economics.
Move beyond basic SLA compliance to deliver measurable business value. Utilize deep observability and transparent reporting to transition from a vendor relationship to a trusted strategic partnership.
Own the risk and compliance posture for the team, ensuring rigorous adherence to global standards (SOC2, ISO, HIPAA) and regulatory requirements.
Maintain fiscal accountability for the team. Drive financial modeling, forecasting, and resource allocation to maximize profitability without compromising service quality.
Collaborate with business units to ensure that partner-aligned cloud initiatives deliver tangible ROI, effectively communicating financial wins to internal and external boards.
Actively recruit, mentor, and retain high-caliber leaders across business development, operations, and architecture. Design clear succession paths and career development frameworks.
Institutionalize learning by building robust internal training programs and knowledge-sharing ecosystems that keep the team at the cutting edge of cloud technology.
Serve as the primary bridge between the US and Korea HQ. Facilitate cross-regional collaboration to leverage global resources while addressing local market nuances.
Requirements
Demonstrated ability to build and scale high-performance sales and technical teams from the ground up.
Extensive experience in full-cycle talent management, including strategic hiring, rigorous performance management (up to and including termination), and creating clear pathways for internal promotion and succession planning.
Proven track record of mentoring senior managers and individual contributors to foster a culture of accountability and continuous improvement.
Experience designing training or mentorship programs that upskill staff on emerging cloud technologies and sales methodologies is essential.
7+ years of experience in identifying, cultivating, and closing complex, net-new cloud service engagements with enterprise clients. Must demonstrate a history of exceeding revenue targets through direct sales and channel partnership strategies.
Deep experience navigating ecosystems with major cloud providers (AWS, Microsoft Azure, Google Cloud). Ability to leverage these partnerships for co-selling opportunities, market expansion, and developing joint go-to-market strategies.
Ability to analyze market trends and competitor landscapes to define compelling value propositions. Must be able to translate technical cloud capabilities into business solutions that resonate with C-level executives.
Deep understanding of the MSP business model, including 24/7 service delivery frameworks, ITIL alignment, and SLA/OLA management. Must have experience bridging the gap between sales promises and operational delivery capabilities.
Experience leading operational excellence initiatives to improve margins and service velocity. This includes identifying inefficiencies in delivery workflows and implementing automation or process re-engineering to optimize resource utilization.
Demonstrated success managing a significant P&L (Profit & Loss) statement for a business unit or division. Must be proficient in financial forecasting, budget allocation, cost control, and margin analysis to ensure sustainable profitability.
Exceptional communication and presentation skills, with the ability to report on business health, operational metrics, and strategic direction to internal executive leadership (SDSK) and external C-Suite.
Benefits
Samsung SDSA offers a comprehensive suite of programs to support our employees, including top-notch medical, dental, vision and prescription coverage, a wellness program, parental leave, a 401K match and savings plan, flexible spending accounts, life insurance, paid holidays, paid time off, and additional benefits. We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities.
Company Overview
Samsung SDS America (SDSA), the IT and innovation hub of Samsung, delivers innovative cloud, AI, digital logistics, cybersecurity, and enterprise solutions to transform the way businesses work and operate. We serve Fortune 500 companies across industries and are driving digital transformation with cutting-edge technologies and trusted services.
Professional Summary
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