Jobs · Human Resources · North Carolina

Senior Director, Learning & Development Enterprise Programs

TIAA · Charlotte, NC · 1 mo ago
HybridHuman Resources$146k–$196k/yrFull-time
We need to output HTML fragment with sections: h3 headings for sections present. Must not repeat job title. Must include only sections with real content. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines. Must preserve all substantive information. We need to parse the posting. Content: - Intro paragraph: "The Senior Director manages a team of professional employees and oversees the design, delivery and administration of training programs in accordance with the organization's learning and development plan. This job manages the employee capability development needs of the business by reviewing and approving current learning and development programs and enhancing the performance of individual employees. This job also manages the policy and strategy implementation for short-term results and ensures that policies and practices are understood by direct reports." - Then "Key Responsibilities And Duties" followed by list items (some run together). Let's extract bullet points: "Manages the design and development of all elements of the organization's learning and development programs to foster learning and provide growth opportunities for employees within the organization. Manages professionals with expert technical knowledge of the organization's systems, databases and technologies to administer learning and development programs and troubleshoots complex issues that may arise throughout delivery of the programs. Oversees learning procedure manuals, guides and course materials, such as handouts and visual materials, to support training efforts. Manages key areas of improvement within the learning and development programs by reviewing course evaluations and quantitative training results. Oversees activities to ensure that learning and development program covers internal systems and control processes, along with relevant external standards and regulations to best prepare employees within particular business units. Ensures that employees are trained on general skills and competencies to be properly prepared for advanced learning and everyday administrative tasks. Communicates with leadership to develop management skills and to implement best leadership practices within the organization." - Then "Educational Requirements University (Degree) Preferred" - "Work Experience 5+ Years Required; 7+ Years Preferred" - "Physical Requirements Physical Requirements: Sedentary Work" - "Career Level 9PL" - "Essential Qualifications" list: "Excellent consulting skills Ability to conduct a learning needs/gap analysis Ability to influence at all levels of the organization Proven people leadership skills Deep knowledge of adult learning principles TIAA business acumen Thorough understanding of human resources functions and procedures Understanding of Learning systems (Learning Management System, Learning Experience platform, etc.) Working knowledge of AI in Learning systems" - Then "Related Skills Business Acumen, Communication, Consultative Communication, Digital Savviness, Influence, Innovation, Program Measurement, Story Telling, Talent Development, Vendor / Partner Management" - Then "Anticipated Posting End Date: 2026-09-14" (metadata, we can drop or fold into short p). According to instructions: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. So we can include a short p for posting end date maybe. - Then "Base Pay Range: $146,000/yr - $196,000/yr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans)." Thus we have Pay section. - Then "Company Overview" paragraph (multiple paragraphs). We'll keep as prose. - Then "Benefits And Total Rewards" paragraph. - Then we have "Equal Opportunity", "Accessibility Support", "Drug and Smoking Policy", "Privacy Notices" - these are boilerplate to remove. - At end there is duplicate "Essential Qualifications" list again (the same as earlier). Should we keep only once? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Duplicate lines: we should remove duplicated lines. So we should keep only one instance of Essential Qualifications. Thus sections we have: - About the role? The intro paragraph could be under "About the role" heading. The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use About the role for the introductory description. - Responsibilities: the list of duties. - Requirements: could include Educational Requirements, Work Experience, Physical Requirements, Career Level? Possibly combine into Requirements. - Qualifications: Essential Qualifications. - Skills: Related Skills. - Benefits: Benefits And Total Rewards. - Pay: Base Pay Range etc. - Schedule: not present, so omit. - Company Overview: maybe could be under About the role? But we already have About the role for job description. Could add a separate section "Company Overview". The instructions list examples but not limited; we can add other headings if appropriate. However they said use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but better to stick to those. Company Overview could be considered part of About the role or maybe we could put under About the role as well. But we have already About the role for job description; we could incorporate company overview into About the role as additional paragraphs. That would preserve info. Thus we can have sections: About the role (includes intro + company overview), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. We must not include empty sections. Now format:

About the role

... intro ...

... company overview ...

But we need to ensure we don't repeat content. Let's craft. Intro paragraph: "The Senior Director manages a team of professional employees and oversees the design, delivery and administration of training programs in accordance with the organization's learning and development plan. This job manages the employee capability development needs of the business by reviewing and approving current learning and development programs and enhancing the performance of individual employees. This job also manages the policy and strategy implementation for short-term results and ensures that policies and practices are understood by direct reports." Company overview paragraphs: combine the two paragraphs given: "Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us. Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger." We'll put as one or two paragraphs. Now Responsibilities:

Responsibilities

  • ... each bullet.
Requirements:

Requirements

  • University degree preferred
  • 5+ years required; 7+ years preferred
  • Sedentary work
  • Career level 9PL
But we might also include "Physical Requirements: Sedentary Work" as a bullet. Qualifications:

Qualifications

  • Excellent consulting skills
  • Ability to conduct a learning needs/gap analysis
  • Ability to influence at all levels of the organization
  • Proven people leadership skills
  • Deep knowledge of adult learning principles
  • TIAA business acumen
  • Thorough understanding of human resources functions and procedures
  • Understanding of Learning systems (Learning Management System, Learning Experience platform, etc.)
  • Working knowledge of AI in Learning systems
Skills:

Skills

  • Business Acumen
  • Communication
  • Consultative Communication
  • Digital Savviness
  • Influence
  • Innovation
  • Program Measurement
  • Story Telling
  • Talent Development
  • Vendor / Partner Management
Benefits:

Benefits

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Pay:

Pay

Base Pay Range: $146,000/yr - $196,000/yr. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

We might also include posting end date as a short p under Pay or separate small metadata. Could add a small p after Pay: "

Anticipated posting end date: 2026-09-14

" but that's metadata; we can include as a short p maybe under a generic "Details" but not required. The instruction: fold minor metadata into a short

or drop it. So we can add a short p after Pay or at end. We should not include any other boilerplate. Now ensure we didn't miss any substantive info: The "Key Responsibilities And Duties" list we captured all. The "Educational Requirements University (Degree) Preferred" we captured. "Work Experience 5+ Years Required; 7+ Years Preferred". "Physical Requirements Physical Requirements: Sedentary Work" we captured. "Career Level 9PL". Good. The "Essential Qualifications" we captured once. The "Related Skills" we captured. The "Benefits And Total Rewards" we captured. The "Base Pay Range" we captured. The "Company Overview" we captured. The "About the role" intro we captured. Now check for any other substantive info: The "Anticipated Posting End Date" we can include as a short p. Now ensure we didn't include any duplicated content: We have not repeated Essential Qualifications. Now output HTML fragment only. Let's craft final HTML. We'll need to escape any apostrophes? It's fine. We'll produce:

About the role

The Senior Director manages a team of professional employees and oversees the design, delivery and administration of training programs in accordance with the organization's learning and development plan. This job manages the employee capability development needs

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