Senior Director, IT (Transportation & WFM)

General Purpose

The Senior Director, IT (Transportation & WFM) is a strategic technology leader responsible for driving the vision, roadmap, delivery, and operational excellence of systems supporting an end-to-end retail supply chain, specific to transportation, production planning and workforce management.

This role oversees a cross-functional team of IT managers, engineers, analysts, architects, and external partners to design, develop, deploy, and support solutions that improve end-to-end supply chain performance. The Senior Director serves as a trusted partner to Supply Chain, IT, and Executive Leadership to ensure technology solutions align with business goals and deliver measurable value.

Essential Functions

• Strategic Leadership & Roadmap Development
• Define and help develop the multi-year technology strategy for retail supply chain capabilities including those support transportation, production planning, and workforce management.
• Partner with business executives to translate organizational goals into scalable, data-driven technology initiatives.
• Prioritize investments based on ROI, operational impact, and long term enterprise value
• Team & Organizational Leadership
• Lead, mentor, and develop a high-performing team across application development, engineering, and architecture.
• Build a culture focused on system stability, quality delivery, innovation, continuous improvement, and operational discipline.
• Own team capacity planning, vendor relationships, performance management, and project budgets.
• Solution Delivery & Program Management
• Oversee end-to-end delivery of supply chain initiatives, ensuring execution excellence ensuring on-time, on-budget execution with high quality.
• Establish and enforce SDLC, DevOps, and agile delivery frameworks.
• Manage large-scale implementations.
• Proven track record and ability to balance desired solution end-state within program constraints and with a pragmatic lens.
• Operational Excellence & Support
• Ensure uptime, reliability, and performance of mission critical systems supporting supply chain operations.
• Oversee SLAs, incident management, root-cause analysis, and continuous operational improvements.
• Maintain compliance with IT security, data governance, audit controls, and SOX requirements.
• Retail Supply Chain Focus & Business Partnership
• Serve as a key IT technology partner for retail supply chain leadership.
• Facilitate alignment between business functions, IT teams, and external partners.
• Communicate technology impacts, risks, and recommendations to senior leadership and executive committees.
• Translate business needs into scalable technology solutions that improve speed, efficiency, and customer experience.
• Innovation & Emerging Technologies
• Identify and champion modern tools and technologies including automation, predictive analytics, AI/ML, and digital twins.
• Lead proof-of-concepts with clear ROI targets, converting successful pilots into enterprise deployments.

Qualifications and Special Skills Required

• Undergraduate degree in information systems, computer science, or a related technical discipline preferred.
• 15+ years of IT experience with at least 10 years leading managers and medium-to-large technology delivery organizations.
• Deep experience and demonstrated success delivering strategic, large-scale retail supply chain systems, including those supporting DC operations.
• Strong analytical ability, judgment and problem analysis techniques.
• Strong leadership, communication, and cross-functional partnership skills.
• Ability to work with teams that are geographically distributed and work across different time zones.

Competencies

• People
• Building Effective Teams (for managers of People and Projects)
• Developing Talent (for managers of people only)
• Collaboration
• Self
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict
• Business
• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility
• Ability to Build Strong Relationships
• Dealing with Ambiguity