Senior Director, IT Service Delivery

Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies, and health systems make confident decisions and improve outcomes. Through unparalleled science, data, technology, and a global laboratory network, we advance diagnostics, accelerate innovation, and address critical health challenges. This role offers the opportunity to do meaningful work, grow your career, and make a real impact on people’s health worldwide.

About the role

This position can be based in Durham, NC, or fully remote. The Senior Director, IT Service Delivery will ensure the timely delivery and release management of projects supporting Biopharma Laboratory Solutions (BLS). You will partner with key business and IT stakeholders to deliver technology solutions, including applications, system implementations, upgrades, enhancements, and integrations. Responsibilities include overseeing the full portfolio of IT projects, prioritizing initiatives with business stakeholders, and managing project financials. Strong cross-functional collaboration with Enterprise IT, business stakeholders, finance, and vendors is essential to ensure successful delivery of business technology solutions.

Responsibilities

• Oversee and manage Service Delivery Managers in the end-to-end delivery of IT projects and initiatives, ensuring scope, schedule, cost, and quality targets are met.
• Coordinate efforts across Technical, QA, Architecture, and business teams to ensure production readiness, including project plans, scope definition, scheduled baselines, resource plans, and cost estimates.
• Track project performance through KPIs, sprint metrics, burndown charts, schedule variance, effort tracking, quality indicators, and adoption metrics.
• Utilize AI-powered tools to enhance planning accuracy, automate documentation, identify risks, and generate project insights and dashboards.
• Monitor project progress, adjust plans as needed, and escalate risks, issues, and dependencies in a timely manner.
• Prepare and deliver clear, concise status reports, dashboards, and summaries for stakeholders and executives.
• Ensure adherence to enterprise IT governance policies, change control, security, compliance standards, and AI governance.
• Facilitate post-implementation reviews, lessons learned, and continuous improvement activities for all projects and initiatives.
• Promote a Service Delivery culture focused on predictability, accountability, and customer adoption outcomes.

Requirements

• Bachelor’s degree.
• 10+ years of experience in IT project delivery, Agile delivery management, or related roles, including delivery of digital, data, or AI-enabled initiatives.
• 8+ years of experience managing teams and projects using both Agile and traditional PM methodologies.
• 1+ years of experience supporting delivery of AI-enabled solutions, with awareness of AI lifecycle considerations such as data readiness, model dependencies, integration complexity, and production readiness.

Preferred Qualifications

• PMP, CAPM, CSM, or SAFe certification (or progress toward certification).
• 5+ years of experience working on enterprise platform projects, implementations, and enhancements.
• 1+ years of experience with generative AI, project intelligence platforms, or AI-driven automation tools.
• Current or prior Labcorp experience.

Skills

• Proficiency in project planning, scheduling, risk management, performance, and adoption tracking.
• Strong expertise in project delivery, reporting, or productivity workflows.
• Experience with cross-functional delivery involving engineering, QA, architecture, and data teams.
• Familiarity with data-driven reporting, KPI frameworks, and dashboarding tools.
• Excellent communication and stakeholder management skills across technical and business audiences.
• Ability to manage multiple priorities in a dynamic environment.

Schedule

This is a full-time, exempt (salaried) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

Applicants who live within 35 miles of either the Burlington, NC or Durham, NC location will follow a hybrid schedule, including a minimum of three in-office days per week at an assigned location (Burlington or Durham).

Pay

Pay range: $175,000 to $225,000 per year. All job offers will be based on a candidate’s skills, prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

The position is eligible for an annual bonus under the Labcorp Bonus Plan. Bonuses are payable based on corporate and/or business segment performance and are subject to individual performance modifiers. Compensation may also include discretionary short- and long-term incentive packages.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including:

• Medical, dental, and vision coverage.
• Life, short-term disability (STD), and long-term disability (LTD) insurance.
• 401(k) retirement plan.
• Paid Time Off (PTO) or Flexible Time Off (FTO).
• Tuition reimbursement.
• Employee Stock Purchase Plan.

Employees regularly scheduled to work less than 20 hours, casual, intern, and temporary employees are eligible to participate in the 401(k) Plan only. Employees on a 7-on/7-off schedule are eligible for all benefits except PTO or FTO.