Senior Director, IT Business Solutions & Delivery

About the role

As Senior Director, Business Technology Solutions & Delivery, you will own the portfolio that turns Axon's strategy — across sales, finance, and operations — into delivered, reliable technology. You'll lead the Business Solutions Architecture (BSA), Program Management Office (PMO), and Quality Assurance (QA) organizations — the three functions that shape how technology projects are prioritized, delivered, and trusted across Axon's critical operational and go-to-market platforms.

You will serve as a key member of the Business Technology Leadership Team, responsible for aligning technology and delivery priorities with evolving business objectives. This role requires a strong combination of strategic thinking, organizational leadership, product mindset, operational execution, and cross-functional influence.

You will partner closely with leaders across Sales, Finance, Operations, Customer Experience, and Engineering to define roadmaps, prioritize initiatives, and deliver scalable business solutions. This role is highly collaborative, outcome-oriented, and success will be visible.

What You'll Do

• Own the BSA, PMO, and QA organizations and the portfolio governance that connects them.
• Run portfolio prioritization, project sequencing, and capacity planning across business functions.
• Give executive leadership real-time visibility into portfolio health, risk, and tradeoffs.
• Serve as trusted advisor to business leaders, translating strategy into executable technology initiatives.
• Build the operating model and delivery standards that let a fast-growing company move fast without breaking enterprise reliability.
• Oversee end-to-end delivery across requirements, execution, testing strategy, release readiness, quality.
• Champion modern, product-led delivery practices: iterative delivery, prototyping, continuous feedback.
• Establish KPIs that measure portfolio performance, adoption, quality, and business impact.
• Lead and develop managers across three functions; build succession, not just execution.
• Shape IT-wide strategy as a member of the Business Technology Leadership Team.
• Partner with Engineering, Data, and Corporate AI teams to accelerate cross-functional execution.
• Identify and drive process automation and transformation opportunities with business leaders.

What You Bring

• 10+ years leading enterprise delivery, PMO, business systems, or technology organizations
• A track record of running a portfolio (not just projects) in a complex, multi-stakeholder enterprise, prioritizing under constraint and owning the tradeoff conversations
• Proven executive partner who collaborates effectively with Sales, Finance, and Operations leaders to drive alignment and decisive outcomes
• Hands-on operational instinct: you can't delegate your way out of ambiguity; you report to it
• Technical fluency that earns credibility with Engineering, Data, and IT teams
• Experience bringing product-management disciplines (user research, iteration, adoption metrics) into IT delivery

Preferred Qualifications

• Direct experience supporting the systems that run a company's business in a SaaS or high-growth technology environment.
• Hands-on experience with key enterprise data, ERP, CPQ, and CRM systems including Salesforce, D365, Snowflake, or similar.
• Experience implementing product-led delivery models within enterprise IT organizations
• Manufacturing experience preferred.

Location & Schedule

Location: Hub-based (Boston, San Francisco, Scottsdale, Seattle, New York). Schedule: Hybrid onsite Tuesday–Friday, remote Mondays. Reports to: Vice President, Business Technology. Direct Reports: 15 across BSA, PMO, and QA functions.

Benefits

• Competitive salary and 401(k) with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, and Vision plans
• Fitness and wellness programs
• Emotional & mental wellness support
• Learning & development opportunities
• And yes — snacks in our offices

Pay

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Base Pay Range: $191,340 USD - $306,144 USD.