Senior Director, IT Business Solutions & Delivery
About the role
ImpactAs Senior Director, Business Technology Solutions & Delivery, you will own the portfolio that turns Axon's strategy — across sales, finance, and operations — into delivered, reliable technology. You’ll lead the Business Solutions Architecture (BSA), Program Management Office (PMO), and Quality Assurance (QA) organizations — the three functions that shape how technology projects are prioritized, delivered, and trusted across Axon's critical operational and go-to-market platforms. You will serve as a key member of the Business Technology Leadership Team, responsible for aligning technology and delivery priorities with evolving business objectives. This role requires a strong combination of strategic thinking, organizational leadership, product mindset, operational execution, and cross-functional influence. You will partner closely with leaders across Sales, Finance, Operations, Customer Experience, and Engineering to define roadmaps, prioritize initiatives, and deliver scalable business solutions. This role is highly collaborative, outcome-oriented, and success will be visible.
Location: Hub-based (Boston, San Francisco, Scottsdale, Seattle, New York). Reports to: Vice President, Business Technology. Direct Reports: 15 across BSA, PMO, and QA functions.
Responsibilities
- Own the BSA, PMO, and QA organizations and the portfolio governance that connects them.
- Run portfolio prioritization, project sequencing, and capacity planning across business functions.
- Give executive leadership real-time visibility into portfolio health, risk, and tradeoffs.
- Serve as trusted advisor to business leaders, translating strategy into executable technology initiatives.
- Build the operating model and delivery standards that let a fast-growing company move fast without breaking enterprise reliability.
- Oversee end-to-end delivery across requirements, execution, testing strategy, release readiness, quality.
- Champion modern, product-led delivery practices: iterative delivery, prototyping, continuous feedback.
- Establish KPIs that measure portfolio performance, adoption, quality, and business impact.
- Lead and develop managers across three functions;