Senior Director - International Advisory Services & Affiliations

About the role

As Senior Director of International Advisory Services and Affiliations, you will play an integral leadership role in directing Advisory Services Operations (ASO) projects, processes, teams, and strategic relationships that support the execution of international Cleveland Clinic Connected affiliations and non-branded advisory engagements. You will lead Cleveland Clinic International and Emerging Markets (IEM) efforts to establish, develop, and execute complex international projects and strategic initiatives.

Responsibilities

• Directs IEM Advisory Service Operations’ projects, processes, and relationships.
• Responsible for an advisory service offering within the SO (e.g., deployment, execution, integration, and transactions), including leading complex projects/relationships, developing standardized practices/processes, and managing/leading teams of caregivers within the ASO.
• Leads multiple, major, complex projects and/or relationships involving cross-functional stakeholders within and outside of IEM.
• Performs a variety of functions within those projects, including but not limited to: facilitation of client engagements, designing and conducting complex analytics, problem solving, crafting client deliverables, setting and driving goals and timelines, developing and executing implementation plans.
• Manages these projects/relationships to deliver high-quality outcomes on-time and on-budget.
• Manages teams of caregivers in execution of projects/management of relationships, including IEM members and caregivers/executives outside of IEM (and potentially outside CC) of all levels and capabilities.
• Develops IEM ASO toolkit/perspective on area of expertise, including conceptual framework, standardized analytics, standardized project management/processes, tools/templates, and training.
• Builds relationships with executives (and clients) on their projects/relationships, influences as a partner, and helps guide decision-making as well as project execution.
• Responsible for IEM ASO caregivers, including recruiting, hiring/onboarding, performance management, evaluation, engagement, and mentorship of those individuals.
• Responsible for major IEM ASO internal projects that help set ASO agenda, improve team effectiveness/engagement, improve people processes, and skill-build.

Requirements

• Bachelor’s degree in business, Health Care Administration, or related field and 15 years of work experience, with the majority of time in healthcare management and services.
• Senior-level hospital leadership, with a history of achievement and ability to influence operational change in large organizations (including external clients).
• Extensive experience and knowledge within the healthcare industry/provider operations of specific technical skills (e.g., project development, LEAN transformation, strategic transaction management, or service implementation), with deep enough expertise to conceptualize approaches, frame strategic plans, and execute deliverables.
• Capable of leading a broad set of executives/clients through a complex problem-solving process and inspiring teams of caregivers to achieve results; accountability for IEM advisory service culture.
• Ability to structure and guide complex assessments/analytics to support project/engagement needs and build relationships with senior executives and provide critical thought partnership on intellectual/organizational/commercial exercises.
• Capable of developing and writing complex presentations for any audience using multiple formats; strong presenter/facilitator with senior executive presence.

Qualifications

• Master’s Degree or MBA.
• Project Management Professional (PMP) certification.
• LEAN Six Sigma (LSS) certification.
• Prior healthcare consulting experience with major firms (e.g., Accenture, McKinsey, PwC, etc.).
• Background in senior clinical operations, expert or consultative role (within organization or consulting).

Pay

Minimum Annual Salary: $143,960.00

Maximum Annual Salary: $230,322.50

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).