Senior Director, Individual Products

Key Accountabilities

• Lead the development, execution, and continuous improvement of IFB product strategy, ensuring alignment with market trends, regulatory requirements, and Medica’s growth objectives.
• Oversee the IFB P&L, including membership, revenue, margin, and cost management. Partner with Finance and Actuarial to monitor performance, identify risks/opportunities, and drive interventions as needed.
• Set clear expectations, provide ongoing coaching and feedback, and support employees' professional growth. Ensure compliance with company policies, employment laws, and HR programs.
• Promote engagement, collaboration, and accountability while aligning team outcomes with organizational goals. Provide strategic leadership and people direction by setting vision, developing talent, and ensuring organizational effectiveness, compliance, and alignment with enterprise priorities.
• Foster collaboration across Product, Marketing, Network, Operations, Compliance, and other functions to achieve IFB goals.
• Monitor the competitive landscape, recommend product and pricing changes, and ensure Medica’s IFB offerings remain differentiated and sustainable.
• Ensure IFB products and processes comply with all applicable regulations and internal policies.

Required Qualifications

• Bachelor's degree or equivalent experience in related field
• 10+ years of work experience beyond degree
• 3+ years of people management and leadership experience
• 3+ years of individual product knowledge and experience

Preferred Qualifications

• Financial acumen for P&L responsibility
• ICHRA experience

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Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

About the Role

The Senior Director, Individual & Family Business (IFB) is responsible for the overall strategy, product development, and performance of Medica’s IFB portfolio. This role oversees the IFB P&L, driving growth, profitability, and operational excellence, and ensures the health and competitiveness of the IFB product suite. The Senior Director leads a cross-functional team to deliver on business objectives, collaborating closely with Product, Marketing, Network, Operations, Finance, and other key stakeholders. This position reports to the VP, Employer & Individual, who holds full P&L accountability for the combined Employer & Individual portfolio.

Responsibilities

• Lead the development, execution, and continuous improvement of IFB product strategy, ensuring alignment with market trends, regulatory requirements, and Medica’s growth objectives.
• Oversee the IFB P&L, including membership, revenue, margin, and cost management. Partner with Finance and Actuarial to monitor performance, identify risks/opportunities, and drive interventions as needed.
• Set clear expectations, provide ongoing coaching and feedback, and support employees' professional growth. Ensure compliance with company policies, employment laws, and HR programs.
• Promote engagement, collaboration, and accountability while aligning team outcomes with organizational goals. Provide strategic leadership and people direction by setting vision, developing talent, and ensuring organizational effectiveness, compliance, and alignment with enterprise priorities.
• Foster collaboration across Product, Marketing, Network, Operations, Compliance, and other functions to achieve IFB goals.
• Monitor the competitive landscape, recommend product and pricing changes, and ensure Medica’s IFB offerings remain differentiated and sustainable.
• Ensure IFB products and processes comply with all applicable regulations and internal policies.

Requirements

• Bachelor's degree or equivalent experience in related field
• 10+ years of work experience beyond degree
• 3+ years of people management and leadership experience
• 3+ years of individual product knowledge and experience

Qualifications

• Financial acumen for P&L responsibility
• ICHRA experience

Skills

Not specified

Benefits

Not specified

Pay

$150,000 - $257,200

Schedule

Office role, requiring an employee to work onsite, on average, 3 days per week.

Location

• Minneapolis, MN
• Madison, WI
• St. Louis, MO
• Omaha, NE

Equal Opportunity Employer

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.