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Senior Director, Implementation Services

ModMed · United States · 3 wk ago
RemoteRemoteProject ManagementFull-time

Job Description

As a Senior Director, Implementation Services, you will set the strategic direction and lead the execution of all specialized implementation and post-sale onboarding functions across your assigned delivery teams. You will champion our core values—agility, effectiveness, trust, and innovation—while optimizing macro resource utilization, accelerating revenue recognition timelines, and driving exceptional customer time-to-value. You will partner closely with Sales, Training, Technology, and Operations leadership to engineer highly scalable delivery models and establish our organization as a trusted advisor to executive-level healthcare stakeholders.

Role & Responsibilities

  • Strategic Leadership & Vision: Develop and own the strategic roadmap for Implementation Services, aligning with company growth objectives and market trends. Influence executive leadership on service offerings, pricing models, and go-to-market strategies.

  • Organizational Management: Lead and mentor multiple service line directors/managers; foster a high-performance, client-centric culture. Design and scale an organizational structure that supports geographic expansion, complex integrations, and managed services.

  • Financial & Operational Oversight: Manage P&L responsibility for Implementation Services, including forecasting, revenue recognition, and margin optimization. Drive continuous improvement in resource utilization, backlog management, concessions, and EBITDA delivery.

  • Client Executive Engagement: Serve as the executive escalation point for high-profile clients; cultivate relationships at C-suite and board levels. Oversee contract negotiations, statements of work, and service-level agreements to ensure mutual value creation.

  • Delivery Excellence: Establish and govern global delivery standards, methodologies (e.g., Agile, Waterfall, hybrid), and quality assurance benchmarks. Monitor KPIs and metrics (e.g., on-time delivery, client satisfaction, renewal rates) and implement corrective actions as needed.

  • Cross-Functional Collaboration: Partner with Product, Engineering, and Customer Success teams to inform roadmap prioritization and drive seamless handoffs. Collaborate with Sales and Marketing to craft differentiating service-based offerings and support pipeline development.

  • Innovation & Best Practices: Promote use of emerging technologies (e.g., AI/automation) to enhance service efficiency and client outcomes.

Skills & Requirements

  • Bachelor's in Business Administration, Healthcare Administration, IT, or related required. MBA preferred

  • PMP, PgMP, or Equivalent required

  • Six Sigma Black Belt preferred

  • 12+ years of leadership in Professional Services or consulting organizations, with a focus on enterprise-scale software implementations

  • 7+ years of experience managing EHR, Practice Management, or Revenue Cycle Management implementations

  • Proven track record of P&L management and delivering revenue and margin targets

  • Strong business acumen, with the ability to analyze complex data, market trends, and financial metrics to drive decision-making

  • Exceptional communication, negotiation, and presentation skills; comfortable interfacing with C-suite executives and boards

  • Demonstrated success in scaling teams, optimizing operations, and embedding continuous improvement practices

  • Deep expertise with CRM and delivery platforms such as Salesforce, ServiceNow, or similar

  • Adept at conflict resolution, risk management, and stakeholder alignment in high-stakes environments

Benefits

  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution

  • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep

  • Generous Paid Time Off and Paid Parental Leave programs

  • Company paid Life and Disability benefits

  • Flexible Spending Account

  • Employee Assistance Programs

  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed

  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning

  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US)

  • Hybrid office-based roles and remote availability for some roles

  • Weekly catered breakfast and lunch

  • Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters

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