Senior Director, Implementation

Allied Universal · Nashville, TN · 1 wk ago

On-siteManagementFull-time

Deposita, an Allied Universal® Company, has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale, and banking sectors through in-depth consultations, ensuring every security need is met and exceeded.

About the role

The Senior Director, Implementation is a commercial operations leader with full ownership of the planning, scheduling, budgeting, and successful delivery of cash recycler implementations for new and existing customers. This position carries direct financial accountability for the implementation portfolio, including project budgets, cost control, and margin performance, and requires interpreting and acting on P&L results as part of daily decision-making.

The Senior Director leads a team of Project Managers ranging from early career to highly experienced, developing each through structured training, oversight, and stretch objectives. This is a fast-paced, high-volume environment with shifting priorities and firm customer deadlines; the leader must solve problems quickly, build repeatable processes, and hold the team accountable to schedule and budget.

Responsibilities

Commercial and Financial Ownership
- Own the financial performance of the implementation portfolio: develop project budgets, control costs, monitor margin, and deliver projects within approved budget.
- Read, interpret, and act on P&L statements; identify variances, determine root causes, and drive corrective action; present financial results and forecasts to senior leadership.
- Establish and maintain financial oversight of inventory and services to ensure effective alignment with client goals and objectives.
Team Leadership and Development
- Directly supervise multiple Project Managers with varying levels of experience; adapt coaching, delegation, and oversight to each individual’s capability.
- Build onboarding, training, and development plans for early-career Project Managers; set stretch objectives and expanded ownership for experienced Project Managers.
- Communicate project expectations clearly and in a timely fashion; hold team members and contractors accountable for their assigned work; assess staffing needs and recruit as necessary.
Implementation Planning and Delivery
- Plan and schedule cash recycler installation timelines; define project scope, goals, deadlines, milestones, and deliverables for each implementation.
- Identify and manage project dependencies and critical path; proactively manage changes in scope, identify potential crises, and devise contingency plans.
- Coordinate manufacturing partners, training partners, third-party contractors, customers, and Deposita Retail teams to deliver installations that meet customer requirements and are supportable by the Customer Support Centers.
- Conduct customer operating reviews depicting implementation progress, support performance, and metrics; determine the frequency and content of status reporting, analyze results, and troubleshoot problem areas.
- Partner with manufacturing partners, training partners, customers, and Deposita Retail teams to ensure each installed solution meets customer needs and is well supported by Customer Support Centers.
Process Development and Smartsheet Administration
- Design, build, and administer the team’s Smartsheet environment, including project plans, portfolio dashboards, reports, automations, and cross-sheet workflows, serving as the single source of truth for implementation status.
- Develop, document, and scale repeatable implementation processes, playbooks, and tools; drive adoption across the team.
- Conduct project postmortems, identify successful and unsuccessful project elements, and convert findings into process improvements.
- Bring deep hands-on Smartsheet expertise to own the design and administration of the team’s project plans, dashboards, reports, and automations.

Requirements

Must possess one of the following:

Bachelor’s degree in business administration, finance, marketing, or a computer technology-related field.
Associate’s degree in business administration, finance, marketing, or a computer technology-related field with at least nine (9) years of experience in business operations, program/project delivery, or implementation leadership, and four (4) years of related financial and/or process leadership experience.
High School Diploma or equivalent with at least twelve (12) years of experience in business operations, program/project delivery, or implementation leadership, and five (5) years of related financial and/or process leadership experience.

Additional requirements:

Minimum of seven (7) years of experience in business operations, program/project delivery, or implementation leadership within a fast-paced service, technology, or field-installation environment.
Minimum of three (3) years of direct financial or P&L responsibility, including budgeting, forecasting, and cost/margin management.
Minimum of three (3) years of direct people leadership, including hiring, developing, and managing project management or delivery professionals.
Work history must demonstrate:
- Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment.
- Ability to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
- Ability to learn, understand, and apply new technologies.
- Strong oral, written, and analytical skills.
- Advanced reconciliation skills and understanding of the factors which cause deposit and change order discrepancies.
- Advanced, hands-on proficiency in Smartsheet, including building and administering complex sheets, reports, dashboards, automations, and cross-sheet workflows (candidates will be asked to demonstrate this capability during the interview process).
- Ability to read and interpret P&L statements and project budgets, and to use financial data in operational decision-making.
- Ability to analyze data, identify trends, and develop solutions to process and tooling gaps.
- Ability to train, mentor, and impart knowledge to newer and less experienced project managers as well as retail leaders in store and market.

Preferred Qualifications

Master’s degree or above in business administration, finance, or a computer technology-related field.
Project Management Professional (PMP) or comparable project management certification.
Smartsheet product certification.
Experience implementing cash recyclers, cash automation, or other hardware/technology deployments across distributed retail or customer sites.
Advanced understanding of the operational functioning of Retail Solutions products and retail front-end operations.

Benefits