Senior Director, Hospitality

About the role

As a Senior Director, Hospitality, you are the strategic and executional lead for client hospitality programs. You design, develop, and deliver best-in-class experiences that drive meaningful business impact by combining deep expertise in hospitality, events, and experiential environments with creative thinking and strong industry relationships. You partner closely with Account teams to shape strategies aligned with client objectives and lead end-to-end execution, serving as both subject matter expert and operator.

Responsibilities

• Lead the development of client hospitality strategies, including annual hosting plans and event calendars aligned to business objectives.
• Identify and recommend high-impact hospitality opportunities, experiences, and environments that drive client engagement and brand impact.
• Bring forward innovative, culturally relevant ideas that elevate the quality and uniqueness of hospitality programs.
• Conduct event portfolio analysis to inform strategic recommendations and optimize program performance.
• Oversee end-to-end planning and execution of hospitality experiences, ensuring programs are delivered with excellence from concept through recap.
• Lead the design and development of event concepts, branding, guest experience, and on-site execution plans.
• Provide on-site leadership for key events, ensuring seamless delivery and high-quality execution.
• Ensure all experiences are aligned to client expectations, brand standards, and program goals.
• Build and maintain strong client relationships, serving as a trusted partner on hospitality strategy and execution.
• Partner with Account teams to align hospitality programs with broader account goals and growth opportunities.
• Contribute to identifying opportunities to expand scope, deepen partnerships, and drive incremental revenue.
• Ensure hospitality efforts are connected to overall sponsorship, marketing, and business strategies.
• Leverage deep vendor relationships across venues, hotels, catering, transportation, and experiential production partners to deliver best-in-class experiences.
• Negotiate contracts and secure services that align with both creative ambition and financial parameters.
• Collaborate closely with experiential production teams and other internal resources to bring complex programs to life.
• Manage vendor performance to ensure accountability, quality, and consistency across all programs.
• Develop, manage, and reconcile budgets across hospitality programs with strong financial discipline.
• Provide clients with ongoing visibility into budgets, forecasting, and program performance.
• Lead ROI tracking and measurement efforts to evaluate program effectiveness and inform future planning.
• Ensure scope is well-managed and opportunities for efficiency or optimization are identified.
• Lead and mentor hospitality team members, ensuring high standards of execution and client service.
• Manage internal resources and cross-functional teams to deliver programs at the highest level.
• Establish and reinforce best practices, tools, and workflows to improve efficiency and consistency.
• Contribute to a culture of collaboration, accountability, and excellence across teams.

Requirements

• Bachelor’s degree required.
• 6–8+ years of experience in hospitality, event planning, experiential marketing, or related field.
• Proven experience leading high-level corporate hospitality programs and events.
• Experience managing client relationships, vendors, budgets, and cross-functional teams.
• Strong vendor network across hospitality and experiential environments.
• Agency, sports marketing, or sponsorship experience preferred.

Skills

• Deep expertise in hospitality, event planning, and experiential program execution.
• Strong network of vendor and industry relationships across hospitality and production.
• Ability to think strategically while executing with precision and attention to detail.
• Strong financial acumen, including budgeting, forecasting, and contract negotiation.
• Exceptional client service and relationship management skills.
• Strong leadership presence with the ability to guide teams and influence stakeholders.
• Excellent communication and organizational skills in fast-paced environments.
• Ability to manage multiple complex programs simultaneously.
• Passion for creating high-quality, memorable experiences that drive business results.
• Ability to travel frequently and work nights, weekends, and holidays.

Pay

$150,000 - $170,000 per year.

Benefits

This position is eligible for benefits and discretionary bonus.