Senior Director, Global Migration Delivery

About the role

The Senior Director, Global Migration Delivery is a pivotal leader within Salesforce's Global Migration Organization, responsible for transforming complex digital migrations into measurable business outcomes for our most strategic enterprise customers. You lead and scale a high-performing global team of Migration Delivery Leads and Managers, serving as the critical bridge between Product, Engineering, Account Teams, and customer leadership.

Responsibilities

• Serve as the single point of executive accountability for migration engagement delivery, customer experience, and overall project success.
• Coordinate all global delivery resources, overseeing the full migration lifecycle through standardized playbooks and automation tooling.
• Align with both Business and Technical Stakeholders to bridge business value with technical goals across complex enterprise environments.
• Prioritize high-impact migration milestones across multiple global delivery pods, ensuring focus on the activities that move the needle most.
• Oversee enablement sessions for delivery teams covering toolkit usage, migration forecasting, and pipeline hygiene.
• Build and sustain strong relationships at all stakeholder levels, including executive-level engagement with customer technical and business leadership.
• Drive innovation aligned with customers' evolving business needs and solidify long-term partnership commitments.
• Increase customer engagement with migration products and remove organizational barriers to successful cloud adoption.
• Champion the adoption of internal tools — including AI Agents and Assessment Sizers — to ensure platform stability and performance throughout transitions.
• Drive the use of AI-powered tools to automate routine migration tasks including account assessment, data mapping, health monitoring, and meeting summaries.
• Escalate Ownership: Serve as the primary interface for major incidents and technical roadblocks, protecting customer revenue and project timelines.
• Partner with the Global Delivery Center (GDC) to offload repeatable engineering tasks, freeing field teams to focus on high-value advisory work.
• Forge strong cross-functional relationships with Engineering and Product Management to influence the roadmap for migration automation.

Requirements

• 10+ years of relevant industry experience in Customer Success, SaaS platform delivery, or Professional Services leadership in senior roles.
• 10+ years of experience supporting customers in complex Salesforce or equivalent global technology environments (Sales Cloud, Marketing Cloud, Tableau, or Data Cloud).
• Demonstrated ability to drive business value, navigate high-pressure objections, and influence C-level conversations with confidence and clarity.
• Proven track record of leading large, diverse, and globally distributed technical teams including Architects, Engineers, and Delivery Leads.
• Deep understanding of the broad business impact of cloud migrations, including how organizational change intersects with technical transformation.
• Exceptional ability to translate complex migration concepts into clear business terms for diverse audiences — from engineers to executives.
• Familiarity with platform automation (Flows, Apex) and how migrations integrate with telephony, chat, and self-service portals.
• Ability to leverage AI-driven sentiment and intent analysis to identify early customer risk indicators and escalate for human intervention.
• Degree or equivalent relevant experience required.
• Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

Preferred Qualifications

• Experience supporting large-scale, high-compliance enterprise migrations.
• Advanced Salesforce certifications such as Platform App Builder, Data Cloud Specialist, or Agentblazer training.
• Prior experience operating within a Global Delivery Center (GDC) model to accelerate tool-based delivery at scale.

Benefits

This is a rare opportunity to shape the future of how Salesforce customers navigate large-scale digital transformation. You'll sit at the intersection of strategy, technology, and human impact — leading a global team that is redefining what's possible with AI-powered migration delivery. You'll have direct visibility with senior leadership, a seat at the table with Product and Engineering, and the chance to build something that scales.

What's In It For You

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.