Senior Director, Global Channel & Alliances Operations

About the role

For our client, we are seeking a Senior Director, Global Channel & Alliances Operations to join the team of a leader in the Information Technology space. This leader will shape the operational strategy behind a global partner ecosystem, with a focus on improving how channel programs, deal registration, and partner onboarding support revenue growth. The role will partner closely with executive leadership and cross-functional teams to strengthen reporting, policy execution, and the overall partner experience. It also calls for driving operational discipline and AI-enabled process improvements across a distributed organization. Location: Santa Clara, CA - US based candidates only, no visa sponsorship available.

Responsibilities

• Lead global partner program and channel operations to enhance partner-led revenue growth.
• Manage the partner program, including tier definitions and partner onboarding processes.
• Simplify the deal registration and transaction experience for partners.
• Ensure data quality in partner master data and compliance with reporting standards.
• Oversee the execution of program incentives and commercial partner policy enforcement.
• Develop and maintain key channel metrics and reporting for executive leadership.
• Drive adoption of AI capabilities throughout channel processes.

Qualifications

• 7-10 years in channel or partner operations for SaaS or enterprise technology, managing a global or major region team.
• Direct experience with partner programs including incentives, tiering, and onboarding.
• Proven track record in digital transformation, particularly in channel operations and AI integration.
• Advanced proficiency in Salesforce and familiarity with partner management technologies.
• Strong executive communication skills, with a history of reporting to senior leadership.
• Ability to lead and develop distributed teams across multiple time zones.

Benefits

• Health and wellness benefits including medical, dental, and vision care.
• Generous vacation policy and paid holidays.
• 401(k) retirement plan with company match.
• Life and disability insurance coverages.
• Opportunities for professional development and growth.

Pay

Compensation: $262,800 – $292,000 annually