Senior Director Facility Management
Job Summary
The Senior Director of Facility Management provides executive-level operational leadership in support of the Senior Vice President of Facility Management, overseeing key operational, maintenance, and strategic initiatives across MTA Bridges and Tunnels (TBTA) and the Central Business District Tolling Program (CBDTP).
Responsibilities
Operational Oversight - Supports the Senior Vice President in managing and coordinating staff and consultant resources across operational areas including Facility Management and Capital Project Coordination. Assists in ensuring operational efficiency, safety, and service delivery through effective workforce planning, initiatives, and performance management strategies.
Workforce Planning and Scheduling - Supports the development and implementation of staffing plans and schedules based on operational demands, service requirements, and projected workload. Assist leadership in evaluating workforce needs and identifying adjustments necessary to maintain adequate staffing across operational functions.
Performance Monitoring and Operational Support - Supports performance monitoring across operational units by assisting in the review of staffing effectiveness, operational performance indicators, and service delivery standards. Provides feedback and recommendations to leadership to improve operational performance and workforce effectiveness.
Project Planning and Scope Coordination - Assists in the development and review of project scopes, planning activities, and design concepts to ensure capital projects align with agency priorities, operational requirements, and safety standards.
Operational Impact Mitigation - Supports the development of strategies to minimize disruptions to facility operations and customer experience during project implementation, ensuring continuity of service across bridges and tunnels.
Safety and Security Integration - Ensures operational safety and security considerations are incorporated and maintained throughout the capital project life-cycle in coordination with relevant operational and safety teams.
Strategic Contribution - Through these efforts, the Senior Director supports the Senior Vice President in bridging operational requirements with capital project delivery, ensuring projects are executed efficiently while advancing the agency's long-term infrastructure and operational objectives.
Maintenance Program Coordination - Assists in coordinating facility maintenance programs to ensure infrastructure systems operate efficiently and in compliance with applicable local, state, and federal regulations.
Inspection and Preventive Maintenance Oversight - Supports the implementation and monitoring of routine inspections, repairs, and preventive maintenance activities for bridges, tunnels, and associated infrastructure to maintain a state of good repair.
Operational Maintenance Coordination - Works with engineering teams, maintenance staff, and contractors to identify and address critical maintenance needs in a timely manner while minimizing impacts to facility operations.
Infrastructure Reliability and Safety Support - Supports operational leadership in maintaining the reliability, safety, and operational integrity of critical transportation infrastructure across the agency’s facilities.
Fleet Operations Coordination - Assists in coordinating the acquisition, maintenance, and lifecycle management of the agency’s vehicle fleet to support operational efficiency and reliability across facility operations.
Procurement Strategy Support - Supports the development and implementation of procurement strategies for materials, equipment, and services to ensure cost-effectiveness, operational readiness, and compliance with agency procurement policies.
Fleet Performance and Utilization Monitoring - Works with fleet management teams to monitor vehicle and equipment performance, identify opportunities to improve utilization, and support operational needs across facilities.
Asset Replacement Planning - Assists in planning for vehicle and equipment replacement cycles to ensure fleet resources remain reliable, safe, and capable of meeting current and future operational demands.
Training Program Oversight - Coordinates and supports the implementation of mandatory training programs for facility management staff involved in maintenance, safety, facility operations, and tolling systems. Works with trainers, subject matter experts, and consultants to ensure training programs align with regulatory requirements, industry standards, and agency priorities.
Staff Development and Leadership Pipeline Support - Assists in identifying high-potential employees within operational units and supports initiatives aimed at developing future leaders through mentoring, training opportunities, and succession planning strategies.
Emergency Preparedness and Response Coordination - Assists in the development, implementation, and continuous improvement of emergency response protocols for infrastructure-related incidents, severe weather events, and other operational emergencies.
Inter-agency Coordination - Works with internal divisions, emergency response agencies, and governmental partners to support preparedness planning, communication protocols, and coordinated response efforts.
Operational Incident Support - Supports leadership during emergency situations by coordinating operational response activities aimed at minimizing service disruptions and ensuring the safety of the traveling public and agency personnel.
Labor and Workforce Coordination - Supports ongoing collaboration with labor unions representing law enforcement personnel during the transition period, helping facilitate communication, coordination, and workforce adjustments associated with organizational changes.
Qualifications
- Bachelor’s Degree in Arts/Sciences (BA/BS) in Engineering, Transportation, Systems, Technology, Project Management, Facility Management, Fleet Management, Asset Management or a related field preferred.
- An equivalent combination of education and experience may be considered.
- Minimum 12 years of progressive experience in facility management, transportation operations, infrastructure, or a related field.
- Minimum 8 years in management or supervisory role in a large, multi-faceted organization.
- Valid Driver License in the State of New York.
- Proficient in Microsoft Office Suite and document management software.
- Excellent communication and interpersonal skills.
- Demonstrate ability to build relationships and working collaboratively with internal stakeholders.
- Demonstrate ability to effectively work in a high-profile, high-pressure environment.
- This role requires on-site availability during emergencies and participation in crisis response efforts.
- Must be able to work flexible hours, including nights, weekends, and holidays, as required.
- Ability to travel to TBTA facilities and respond during emergencies.