Senior Director, Enterprise Learning

About the role

The Senior Director, Enterprise Learning is a strategic role responsible for bridging the gap between learning goals and business execution. This role oversees the design, delivery, and operational infrastructure of enterprise-wide learning and development programs including the management of the learning technology stack (LMS/LXP), budget, vendor relationships, and data-informed decision-making to measure program ROI. This role manages high-quality learning experiences across the organization and serving as both a business and systems leader.

Responsibilities

• Develop and implement operational strategies that scale L&D programs enterprise wide.
• Define and maintain standards for program rollout, ensuring consistency, accessibility, and high-quality learning experiences.
• Oversee learning procedure manuals, guides, and course materials such as handouts and visual aids to support learning efforts and ensure alignment with internal systems, control processes, and relevant external standards and regulations.
• Lead the selection, implementation, and management of the learning technology ecosystem, including the LMS, LXP, virtual classrooms, and AI-enabled tools.
• Serve as the product owner for learning platforms, providing both strategic direction and hands-on support to ensure platform performance and user adoption.
• Ensure seamless integration between learning platforms, and other internal enterprise tools.
• Administer learning programs and troubleshoot complex issues that arise during delivery.
• Oversee learning budget, including forecasting costs, tracking expenses, and optimizing resources for the highest return on investment.
• Manage relationships with external vendors and content providers.
• Establish key performance indicators (KPIs) to evaluate learning effectiveness and overall business impact.
• Generate performance dashboards and regular reports for senior leadership, translating learner data into actionable improvements.
• Review course evaluations and quantitative learning results to identify key areas of improvement across the learning portfolio.
• Partner with HR business partners, business unit leaders, and IT to align learning initiatives with company-wide talent management and strategic goals.

Requirements

• University (Degree) Preferred
• 5+ Years Required; 7+ Years Preferred
• Physical Requirements: Sedentary Work
• Career Level 9IC

Skills

• Business Acumen
• Communication
• Consultative Communication
• Digital Savviness
• Influence
• Innovation
• Program Measurement
• Story Telling
• Talent Development
• Vendor / Partner Management

Pay

Base Pay Range: $117,700/yr - $188,900/yr. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance.

Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management.

Benefits

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.