Senior Director - Engineering Operations

About the role

The Senior Director - Engineering Operations partners with the Executive Director of Software Development Engineering to strengthen the operational effectiveness of a large claims and payment engineering organization. This role is accountable for workforce planning, operational governance, financial oversight, portfolio reporting, leadership communications, and organizational planning activities that enable effective management of engineering delivery and organizational performance.

This position serves as a central coordination point across engineering leaders, finance, HR, PMO, product, and business stakeholders to drive consistency, transparency, and accountability. The role establishes and manages the operational processes, reporting structures, planning activities, and governance mechanisms required to support a large engineering organization consisting of more than 500 employees, contractors, and strategic partners.

The role is responsible for developing the management systems, governance processes, reporting frameworks, and operating rhythms that enable leaders to effectively manage organizational performance, delivery outcomes, and strategic initiatives. As the Engineering Operations function matures, this role may evolve to lead dedicated operational resources responsible for governance, planning, analytics, communications, and portfolio support functions.

Responsibilities

• Establish governance processes, operating models, reporting frameworks, and organizational management systems.
• Lead workforce planning, organizational design, staffing analysis, contractor strategy, and resource forecasting.
• Develop and manage organizational KPIs, scorecards, dashboards, operational reporting, and performance metrics.
• Support financial management, budget oversight, vendor governance, and resource planning activities.
• Drive consistency, transparency, and accountability across engineering leaders, finance, HR, PMO, product, and business stakeholders.
• Develop leadership presentations, operating reviews, strategic planning materials, and organizational communications.
• Influence leaders and drive outcomes without direct reporting authority.
• Lead teams, programs, operational functions, or organizational initiatives to achieve results through both direct leadership and influence.

Requirements

• 10+ years of leadership experience in technology operations, engineering operations, PMO, portfolio management, business operations, organizational effectiveness, or similar roles supporting complex organizations.
• Demonstrated experience establishing governance processes, operating models, reporting frameworks, and organizational management systems.
• Experience with workforce planning, organizational design, staffing analysis, contractor strategy, and resource forecasting.
• Experience developing and managing organizational KPIs, scorecards, dashboards, operational reporting, and performance metrics.
• Experience supporting financial management, budget oversight, vendor governance, and resource planning activities.
• Strong leadership, communication, facilitation, and stakeholder management skills.
• Proven ability to influence leaders and drive outcomes without direct reporting authority.
• Strong analytical, problem-solving, organizational, and decision-support capabilities.
• Bachelor's degree in Business, Information Technology, Engineering, Computer Science, Finance, Operations Management, Communications, or a related field, or equivalent combination of education and experience.

Preferred Qualifications

• 15+ years of experience supporting large technology organizations.
• Healthcare technology, payer, claims processing, reimbursement, payment integrity, or related healthcare experience.
• Experience supporting organizations consisting of 500+ technology resources.
• Familiarity with software development lifecycle (SDLC), release management, production support, application modernization, cloud transformation, and technology delivery practices.
• Prior people leadership experience within Engineering Operations, PMO, Business Operations, Governance, Analytics, or Portfolio Management functions.
• Experience building or scaling Engineering Operations capabilities within a large organization.
• PMP, Lean, Six Sigma, Agile, Portfolio Management, or equivalent professional certifications.
• Master's degree in Business Administration (MBA), Engineering Management, Information Technology, Operations Management, Public Administration, or a related discipline.

Pay

The typical pay range for this role is $100,000.00 - $231,540.00. This pay range represents the base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. Benefits include:

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.