Senior Director, Employee Success Business Partner

About the role

The Experience
Join our world-class Customer Success Employee Success Business Partner (ESBP) team. We are seeking a strategic HR/ESBP leader who embodies our culture and values, with a strong track record of influencing executive stakeholders and delivering measurable business results in complex, fast-paced technology environments.

Responsibilities

• Serve as a trusted advisor to senior leaders.
  Influence business and talent priorities through strong executive relationships and professional credibility.
  Partner with leadership teams to understand business goals, product roadmaps, and technical strategies that impact workforce planning and organization design.
• Proactively advise on workforce planning, location strategy, organizational structure, skills evolution, and long-term capability building aligned to cloud growth objectives.
  Lead organizational design efforts in high-growth and transformation environments.
  Act as a change agent as the organization evolves in response to market dynamics, competitive pressures, AI-driven innovation, and technological advancement.
• Lead and execute end-to-end talent planning processes, including succession planning, leadership development, and high-potential identification.
  Assess leadership capability and accelerate development within highly technical, product-driven environments.
  Drive employee engagement and retention strategies in partnership with leadership.
  Directly manage and develop a team of ES/HR professionals, setting clear priorities, coaching for growth, and modeling the strategic advising and leadership capabilities this role expects of others.
• Partner to advance Equality initiatives, including representation strategy, talent movement, recruiting alignment, and targeted development efforts.
  Collaborate with Centers of Excellence (CoEs) and global HR/ES teams to design and implement scalable people initiatives.
  Ensure seamless execution of employee success processes and programs.
• Analyze business trends, product strategy shifts, and talent metrics to inform proactive, data-driven people strategies.
  Translate insights into actionable solutions that enhance performance and organizational effectiveness.

Qualifications

• Demonstrated change management expertise within fast-paced technology organizations.
• Deep HR/ES business partner experience diagnosing complex organizational challenges and mobilizing effective solutions.
• Strong talent assessment and leadership development capabilities in engineering and product environments.
• High business acumen with the ability to connect talent strategy to financial and operational outcomes.
• Proven ability to build trusted partnerships with senior leaders.
• Results-oriented with a strong drive to create meaningful organizational impact.

Education & Experience

• 10+ years of HR/ES business partner experience.
• Bachelor’s degree required.
• Advanced degree in Human Resources, Organization Development, Business, or related field strongly preferred.

Pay

The typical base salary range for this position is $181,700 - $304,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.