Senior Director, Employee Success Business Partner

About the role

The Experience
Join our world-class Customer Success Employee Success Business Partner (ESBP) team. We are seeking a strategic HR/ESBP leader who embodies our culture and values, with a strong track record of influencing executive stakeholders and delivering measurable business results in complex, fast-paced technology environments.

Responsibilities

• Serve as a trusted advisor to senior leaders. Influence business and talent priorities through strong executive relationships and professional credibility.
• Partner with leadership teams to understand business goals, product roadmaps, and technical strategies that impact workforce planning and organization design.
• Proactively advise on workforce planning, location strategy, organizational structure, skills evolution, and long-term capability building aligned to cloud growth objectives.
• Lead organizational design efforts in high-growth and transformation environments. Act as a change agent as the organization evolves in response to market dynamics, competitive pressures, AI-driven innovation, and technological advancement.
• Lead and execute end-to-end talent planning processes, including succession planning, leadership development, and high-potential identification.
• Assess leadership capability and accelerate development within highly technical, product-driven environments. Drive employee engagement and retention strategies in partnership with leadership.
• Directly manage and develop a team of ES/HR professionals, setting clear priorities, coaching for growth, and modeling the strategic advising and leadership capabilities this role expects of others.
• Partner to advance Equality initiatives, including representation strategy, talent movement, recruiting alignment, and targeted development efforts.
• Collaborate with Centers of Excellence (CoEs) and global HR/ES teams to design and implement scalable people initiatives.
• Ensure seamless execution of employee success processes and programs.
• Analyze business trends, product strategy shifts, and talent metrics to inform proactive, data-driven people strategies. Translate insights into actionable solutions that enhance performance and organizational effectiveness.

Qualifications

• Demonstrated change management expertise within fast-paced technology organizations.
• Deep HR/ES business partner experience diagnosing complex organizational challenges and mobilizing effective solutions.
• Strong talent assessment and leadership development capabilities in engineering and product environments.
• High business acumen with the ability to connect talent strategy to financial and operational outcomes.
• Proven ability to build trusted partnerships with senior leaders.
• Results-oriented with a strong drive to create meaningful organizational impact.

Education & Experience

• 10+ years of HR/ES business partner experience.
• Bachelor’s degree required.
• Advanced degree in Human Resources, Organization Development, Business, or related field strongly preferred.

Pay

The typical base salary range for this position is $181,700 - $304,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Schedule

N/A